Vaibhav Girdhar
Parramatta,NSW
Summary
Motivated and compassionate fresher with a strong interest in the field of aging and home care. Eager to apply knowledge and skills to make a positive impact on the lives of elderly individuals. Possessing a deep understanding of the unique challenges and needs of seniors, Committed to providing compassionate and high-quality care to enhance their well-being and overall quality of life. Seeking an opportunity to gain practical experience and contribute to a team dedicated to delivering exceptional care and support for seniors, enabling them to maintain their independence and enjoy a comfortable and fulfilling lifestyle in their own homes.
Overview
4
4
years of professional experience
Work History
IT Service Desk Analyst
BGIS
04.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
Volunteer
Living Choice Retirement Village
03.2023 - 05.2023
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with daily living activities, running errands, and household chores.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Store Manager
EG Group
04.2019 - 04.2022
- Directing or coordinating a store financial or budget activities to fund operations, maximize investments, or increase efficiency
- Delegating responsibilities to staff for exceptional results and keeping staff engaged in working together as a team
- Coordinating the development or implementation of budgetary control systems, record keeping systems, or other administrative control processes
- Assessing employee performances
- Preparing invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software
- Processing payroll information using a system called KRONOS
- Strong communication skills both written and verbal, fostering effective collaboration and teamwork
- Reviewing and monitoring team rosters, purchases, and other expenses to maintain budget.
Education
Certificate III in Individual Support (Ageing, Home, and Community), Melbourne Training -
Melbourne Training Centre
Sydney, NSW02.2023
Certificate in Manual Handling -
Block Learning Pty Ltd
Sydney, NSW02.2023
Certificate in First aid and CPR, Block -
Learning Pty Ltd
Sydney, NSW02.2023
Diploma - Leadership and Management
Duke College
Parramatta, NSW08.2019
Master of Science | Master of Information & Communication - Technology
Western Sydney University
Parramatta, NSW08.2015
Skills
- First Aid and Safety
- Records Maintenance
- Patient Care
- Client Documentation
- Companionship and Emotional Support
- Progress Documentation
- Community Activities
- Household Chores
Timeline
Volunteer
Living Choice Retirement Village
03.2023 - 05.2023
IT Service Desk Analyst
BGIS
04.2022 - Current
Store Manager
EG Group
04.2019 - 04.2022
Certificate III in Individual Support (Ageing, Home, and Community), Melbourne Training -
Melbourne Training Centre
Certificate in Manual Handling -
Block Learning Pty Ltd
Certificate in First aid and CPR, Block -
Learning Pty Ltd
Diploma - Leadership and Management
Duke College
Master of Science | Master of Information & Communication - Technology
Western Sydney University
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