Vaibhav Narang
Truganina,Victoria
Overview
2
2
years of professional experience
Work History
Business Development Manager
A1 Bath and Tiles
Truganina, Victoria
01.2024 - Current
- Maintained relationships with existing clients by ensuring their needs are met on time.
- Identified areas of improvement in the sales process and developed action plans accordingly.
- Ensured compliance with company policies while carrying out day-to-day activities.
- Negotiated deals with vendors and suppliers for procuring necessary resources at competitive prices.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
- Prepared reports on key metrics such as leads generated, conversion rates, ROI.
- Managed a team of sales representatives by providing guidance, training, and support when needed.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Enhanced sales volume through skilled support to both new and inactive customers.
Event Organizer
Hanjee Entertainment
Truganina, Victoria
06.2024 - 01.2025
- Responded promptly to inquiries from potential sponsors or partners regarding upcoming events.
- Resolved any issues that may arise before or during an event.
- Ensured compliance with health and safety regulations at all times.
- Managed registration process for attendees of events.
- Analyzed data collected from past events in order to identify areas of improvement.
- Assisted in creating promotional materials for events.
- Developed event plans, timelines and budgets.
- Coordinated logistics for international events, including travel arrangements, accommodations, and local regulations compliance.
Costumer Service Representative
Punjab Imports
Truganina, Victoria
01.2023 - 01.2025
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Computer Sciences
Holmes Institute
Melbourne, VICSkills
- Client relationship management
- Sales process improvement
- Data analysis
- Negotiation skills
- Customer satisfaction
- Problem solving
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Event Organizer
Hanjee Entertainment
06.2024 - 01.2025
Business Development Manager
A1 Bath and Tiles
01.2024 - Current
Costumer Service Representative
Punjab Imports
01.2023 - 01.2025
Computer Sciences
Holmes Institute