Vaibhav Patodia
Sydney
Summary
Experienced team leader holding rich experience in customer service & sales across varied industries with a Masters in Marketing degree.
Overview
20
20
years of professional experience
Work History
IT Solutions Subcontractor
Budh Solutions
10.2021 - Current
- Company Overview: Worked as a subcontractor for an IT company for its operations in Australia
- Worked as a subcontractor for an IT company for its operations in Australia
Operations Cordinator
International SOS
12.2019 - 12.2020
- Company Overview: Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services
- Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner
- Organise services in accordance with Intl.SOS contractual obligations utilising internal resources including other Intl.SOS offices when needed
- Document all matters relating to the provision of service using the telecommunication and computer
- Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services
Senior Service Desk Analyst
Optus
01.2018 - 03.2019
- Company Overview: Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services
- Responsible for diagnosing the fault and obtaining all relevant information on equipment, network and switching issues from the customer
- Based on investigation and diagnosis, dispatch fault through to the appropriate work group/vendor for problem resolution
- Training and mentoring new analysts
- Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services
Team Leader (National Contact Centre)
Broadspectrum
06.2016 - 01.2018
- Company Overview: Across 18 industries and 10 countries within Australia, New Zealand, Asia and the Americas, providing world class facilities management, logistics, consulting, operations, maintenance, well servicing and construction services
- Manage a large team of 45 agents across 14 contracts including Defence, NBN etc
- Daily Work flow management – Ensuring sufficient phone / administrative coverage across multiple contracts by delegating tasks through to agents
- Ensuring the daily SLA & KPI of different contacts are not only met but exceeded
- Managing and resolving escalated issues and customer complaints
- Across 18 industries and 10 countries within Australia, New Zealand, Asia and the Americas, providing world class facilities management, logistics, consulting, operations, maintenance, well servicing and construction services
Client Relationship Manager
Vision Asia Pty Ltd
04.2015 - 04.2016
Principal Consultant
Budh Solutions Pty Ltd
09.2009 - 12.2015
Marketing Services Manager
HDFC Bank
03.2008 - 09.2009
Branch Manager
GE Money
06.2005 - 03.2008
Education
Masters in Marketing Management -
University of Mumbai
Bachelor of Management Studies -
University of Mumbai
Skills
- Team Management
- Process Orientation
- Interpersonal Communication
- Relationship Management
- SAP - CRM
- SAP - ECC
Timeline
IT Solutions Subcontractor
Budh Solutions
10.2021 - Current
Operations Cordinator
International SOS
12.2019 - 12.2020
Senior Service Desk Analyst
Optus
01.2018 - 03.2019
Team Leader (National Contact Centre)
Broadspectrum
06.2016 - 01.2018
Client Relationship Manager
Vision Asia Pty Ltd
04.2015 - 04.2016
Principal Consultant
Budh Solutions Pty Ltd
09.2009 - 12.2015
Marketing Services Manager
HDFC Bank
03.2008 - 09.2009
Branch Manager
GE Money
06.2005 - 03.2008
Bachelor of Management Studies -
University of Mumbai
Masters in Marketing Management -
University of Mumbai
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