Vaibhav Saini
Operations Manager
Melbourne,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
OPERATIONS / CLINT SOLUTION SPECIALIST
TGroup
Melbourne
09.2023 - Current
- Provided administrative support to management, resulting in improved efficiency in daily operations in passive fire business
- Developed and implemented processes and procedures to streamline office operations
- Managed and oversaw the daily operations of the office, including scheduling, budgeting, and personnel
- Managed daily operations such as cashiering, stocking, and merchandising to ensure smooth store operations
- Managing the trade desk inquiries and guiding them to the right department
- Analyze the Purchase and sales order and confirming them
- Maintain accurate and up-to-date documentation of client requirements, solutions, and operational processes
- Ensure that documentation is accessible to relevant teams and stakeholders
- Collaborate with other departments such as sales, marketing, and IT to ensure seamless integration of client solutions
- Work closely with internal teams to address client issues and improve overall service delivery
- Develop and implement risk mitigation strategies to ensure smooth operations and client satisfaction.
TECHNICAL SUPPORT L2 AND TEAM LEAD
VOSKER
Montreal
09.2021 - 08.2023
- Provide technical support and troubleshoot electronically with users via chat, email, and phones and help them to solve their cellular camera's hardware or software-related difficulties
- Consult the knowledge base and flowcharts, user manuals, and other available resources to diagnose problems and implement solutions
- Help and guide users to install and update the firmware on their cellular cameras either manually using a computer or remotely
- Maintain internal log files and notes for the next steps on the cases
- Answer technical questions and handle complaints on the forums and CRM tool Salesforce and try to remove their network-related problems
- Identify customers' needs for our products and services and meets the company's Quality (KPI) and Customer Satisfaction metrics
- Process repair requests for non-guaranteed and guaranteed products by respecting the established procedure
- Provide training or knowledge to the users and advise them in response to their difficulties
- Manage complaints about products or company policies
- May provide help and guide other newly hired Technical Support Agents
- Perform all other related duties.
CUSTOMER SERVICE REPRESENTATIVE
1800GOTJUNK (Pragma)
Montreal
11.2020 - 08.2021
- My primary responsibility was to provide excellent service to customers and address their inquiries and concerns promptly and professionally
- Answering Customer Inquiries: Respond to customer inquiries via phone
- These inquiries may include questions about pricing, services offered, scheduling, and other related topics
- Booking Appointments: Assist customers in scheduling junk removal appointments and coordinate with the operations team to ensure timely service
- Providing Service Information: Educate customers about the services offered by the company and supporting customers through all their queries
- Handling Complaints: Address and resolve customer complaints or issues in a calm and professional manner
- Working towards finding appropriate solutions to ensure customer satisfaction
- Billing and Payments: Help customers with billing inquiries, payment processing, and invoicing questions
- Data Entry and Documentation: Maintain accurate and up-to-date records of customer interactions and transactions in the company's customer database or CRM system
- Up selling and Cross-Selling: Identify opportunities to up sell additional services or promotions to customers based on their needs and preferences
- Collaborating with Other Teams: Liaise with other teams and various stakeholders to ensure smooth coordination of junk removal appointments
- Handling Emergency Situations: If necessary, assist customers in emergency situations, such as last-minute scheduling changes or rescheduling due to unforeseen circumstances.
ANALYST
COMCAST(Eclerx)
Chandigarh
09.2018 - 03.2019
- Customer Support: Provide prompt and courteous assistance to customers via phone and chat
- Address inquiries related to billing, service outages, technical problems, package upgrades, and general account information
- Troubleshooting: Troubleshoot technical issues with customers' cable TV, internet, phone, or home security services
- Help customers diagnose and resolve common problems, or escalate complex technical issues to higher-level support teams if necessary
- Billing and Payments: Assist customers with billing inquiries, billing adjustments, payment processing, and setting up payment arrangements when needed
- Service Upgrades and Changes: Recommend appropriate service packages or upgrades to meet customers' needs and preferences
- Process service changes, upgrades, or downgrades as requested by customers
- Customer Complaint Resolution: Handle customer complaints and issues in a calm and empathetic manner
- Strive to find fair and satisfactory resolutions to ensure customer satisfaction
- Escalation Management: Escalate complex or unresolved issues to appropriate departments or supervisors to ensure timely resolution and customer advocacy
- Quality Assurance: Maintain high-quality service standards and adhere to company guidelines and protocols to deliver a consistent customer experience
- Accurately record detailed customer interactions and process account information after Verifying the details.
Education
BUSINESS ADMINISTRATION - undefined
HERZING COLLEGE
Montreal, Canada 04.2020 - 4 2022
BACHELOR OF COMMRECE - undefined
GOVT COLLEGE BARWALA
Panchkula, India 07.2015 - 6 2018
Skills
Adaptabilityundefined
Certification
Certificate 4 in real estate practice
Timeline
Certificate 4 in real estate practice
03-2024
OPERATIONS / CLINT SOLUTION SPECIALIST
TGroup
09.2023 - Current
TECHNICAL SUPPORT L2 AND TEAM LEAD
VOSKER
09.2021 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
1800GOTJUNK (Pragma)
11.2020 - 08.2021
BUSINESS ADMINISTRATION - undefined
HERZING COLLEGE
04.2020 - 4 2022
ANALYST
COMCAST(Eclerx)
09.2018 - 03.2019
BACHELOR OF COMMRECE - undefined
GOVT COLLEGE BARWALA
07.2015 - 6 2018
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