Vaibhav Singh Makhloga
Melbourne,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
Infosys Ltd.
08.2022 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Evaluated customer issues and caller trends to determine areas needing improvement and implement proactive corrections.
Membership Coordinator
Rotaract Club
05.2022 - 04.2023
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Scheduled and assigned daily work and activities for team members.
- Maintained membership database, ensuring that all information was current and accurate.
Customer Service Assistant
Domino's Pizza
06.2021 - 08.2022
- Maintained a clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
Education
Master of Science - Computer Science
University of Melbourne
Parkville, VIC07.2025
Skills
- Customer Relationship Management
- Computer Proficiency in multiple programming languages
- Social Service and Volunteering skills
- Managing Multiple Tasks
- Decision-making and problem-solving
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Support Specialist
Infosys Ltd.
08.2022 - 06.2023
Membership Coordinator
Rotaract Club
05.2022 - 04.2023
Customer Service Assistant
Domino's Pizza
06.2021 - 08.2022
Master of Science - Computer Science
University of Melbourne
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