Vaida Edwards

Lead and manage all aspects of HR outsourcing services:

• Recruitment
• Policy and procedure development
• Compensation and benefits management
• Training and development
• Employee relations
• Compliance with employment laws and regulations

Establish offshore teams (Cebu 25 and Manila 8) in the Philippines, overseeing tasks such as:

• Office setup
• IT infrastructure configuration
• Recruitment
• Candidate interviews
• Onboarding
• Performance management
• Payroll review
• Compensation recommendations

Provide customised HR solutions to businesses, enhancing productivity and employee well-being.

• Managed our teams in Cebu and Manila (Philippines) offices, conducted candidate interviews, collaborated with the Office Manager for onboarding, performance, reviewed payroll invoices, and provided remuneration recommendations.
• Nurtured a positive working environment by fostering teamwork, employee engagement, and promoting positive work ethics.
• Oversaw and managed appraisals process to drive high performance and ensure that employees are meeting or exceeding their goals.
• Maintained a competitive pay and benefits program that is in line with market standards and meets the needs of our employees.
• Assessed training needs of employees, applied and managed training programs to improve employee skills and knowledge.
• Ensured that the organisation complies with all legal requirements related to human resources management, such as labor laws, employment contracts, and employee benefits.
• Redesign and implement new recruitment procedures and processes: this includes job application and on-boarding processes, keeping track of recruiting metrics, and coordinating with department managers to forecast future hiring needs.
• Reviewed and evaluated applicants based on their qualifications, experiences and whether they meet the position requirements. This includes conducting initial candidate screenings and interviews, performing references and background checks on applicants.
• Conducted new employee orientation programs to provide information about employee on-boarding benefits and working conditions.
• Handle all employment concerns including disciplinary action and terminations, in a fair and consistent manner.

In conclusion, my role as an HR Manager was pivotal in supporting the organisation's onshore and offshore business strategies through the development and implementation of HR tactics. The initiatives aimed at engaging and motivating employees, ensuring legal compliance, attracting and retaining top talent.

• Participated in ongoing professional development opportunities.
• Developed new business relationships and maintained network of client companies through business development calls, client visits and entertainment events.
• Fostered long-term relationships with candidates through ongoing contact.
• Built network of active and passive professionals through creative sourcing, referrals and networking events.

In conclusion, my commitment to ongoing professional development has enabled me to stay current in my field and continuously enhance my skills. Through proactive business development efforts, including calls, client visits, and engaging entertainment events. I have successfully developed new business relationships and maintained a strong network of clients. By fostering long-term relationships with candidates through ongoing contact, I have built trust and loyalty. Additionally, my dedication to creative sourcing, referrals, and active participation in networking events has allowed me to establish a diverse network of active and passive professionals. These combined efforts have strengthened my ability to connect with individuals, contribute to organisational growth, and achieve success in my career.

• Acted as an advisor to properties, offering guidance on increasing bookings, building strong relationships, managing expectations, and implementing exclusive deals, campaigns, and promotions.
• Reported potential property PR opportunities and communicated website improvements and changes.
• Identified and managed online and offline award winners and maintained external branding within properties.
• Successfully onboarded new clients and secured sign-ups for the premium product.
• Developed and nurtured strong partner relationships while effectively managing their accounts.
• Negotiated competitive rates and add-ons from suppliers.
• Responded to sales requests in line with department service level agreements (SLAs).
• Ensured high standards of customer care when interacting with suppliers and clients.
• Maintained in-depth product knowledge to effectively address client needs.
• Matched customer needs with suitable availability to maximize conversion into bookings.
• Supervised sales associates and monitored calls made to suppliers and clients.
• Consistently met monthly company targets for converting queries into sales.

In conclusion, I delivered advisory services to properties, identified PR opportunities, oversaw awards and branding, managed queries and inquiries, acquired new clients, cultivated partner relationships, conducted supplier negotiations, met SLAs, ensured excellent customer care, demonstrated extensive product knowledge, supervised sales associates, and consistently surpassed monthly sales targets.