Vaidehi Puntambekar
Baldivis,WA
Summary
Highly organized and proactive Service Administrator with over five years of experience in administration, accounts management, and customer service. Adept at coordinating service operations, managing documentation, and ensuring compliance with industry regulations. Skilled in liaising with internal and external stakeholders, scheduling service activities, and optimizing workflow efficiency. Experienced in managing multiple priorities in high-pressure environments while maintaining accuracy and attention to detail. Strong problem-solving and communication skills, with a commitment to delivering high-quality service support.
Overview
6
6
years of professional experience
Work History
Service Administrator
Access Services Group
11.2021 - Current
- Responsible to manage financial processes, provided excellent customer service and coordinated with stakeholders.
- Conducted comprehensive assessments of office operations, identifying areas for improvement and implementing strategic solutions to enhance efficiency and productivity.
- Provided expert guidance and consultation to clients on optimizing their customer communication processes, leveraging software such as PowerBi and Insphire, resulting in streamlined interactions, improved efficiency, and enhanced customer satisfaction.
- Developed customized financial reporting systems using PowerBi, allowing clients to gain valuable insights into their financial performance and make informed business decisions. Provided consultancy on vendor management strategies. This led to significant cost savings, improved supplier performance, and enhanced overall supply chain efficiency.
- Created and maintained a database for Hazobs and Take 5s using Myosh.
- Managed service schedules for major inspections, paint and damaged units, track outstanding and completed works, and ensure timely job closure.
- Processed purchase requisitions, issued purchase order numbers, and reconciled invoices for service jobs.
- Assisted in preparing quotations, reports, and service contracts in consultation with management.
- Conducted supplier management activities, optimizing cost and ensuring compliance with service contracts.
- Created processes for workshop jobs, major inspection, production screen, workshop waiting invoices, raising purchase orders, goods receiving and damages using Promapp.
Administrative Assistant
Espirit Auto Service
08.2021 - 11.2021
- Delivered precise and prompt technical data necessary for product design and specification, enabling smooth product development and meeting client requirements.
- Implemented a streamlined document management system, scanning and archiving crucial organizational information in a structured database, ensuring easy access and accurate record-keeping.
- Enhanced the accuracy and efficiency of information collection and record-keeping processes by developing and maintaining customer communication channels.
- Served as a key point of contact between clients and vendors, establishing and maintaining effective communication channels to ensure seamless collaboration and timely delivery of products or services.
- Contributed to the development of business plans and feasibility studies, conducting thorough evaluations of market opportunities, competitive landscapes, and potential risks, enabling informed decision-making for successful business expansion and diversification strategies.
- Proficiently managed workshop invoicing processes to ensure timely and accurate payments.
- Responsible for compiling comprehensive damage reports and obtaining competitive repair quotes.
- Skillfully recorded and organized meeting minutes to capture key discussions and action items effectively.
Rental Sales Officer
Enterprise Rent-A-Car
03.2021 - 08.2021
- Efficiently managed bookings and effectively handled customer phone and email inquiries, ensuring exceptional customer service and satisfaction.
- Implemented cross-selling strategies to promote additional products and services to customers, resulting in increased revenue and improved customer retention.
- Successfully finalized rental agreements, ensuring clear terms using TSD Rentals and conditions for both parties and minimizing potential disputes or misunderstandings.
- Proactively followed up with overdue renters to collect additional funds, optimizing revenue generation and maintaining financial stability for the organization.
- Carried out various general administrative activities, such as data entry, document management, and scheduling, contributing to streamlined operations and organizational efficiency.
- Implemented sales strategies that resulted in a 10% increase in sales for the Perth branch, driving business growth and achieving revenue targets.
Administrative and Customer Support Officer
Eagle One Motors
04.2019 - 03.2021
- Implemented robust document management systems, ensuring accurate maintenance of personnel records and timely updates to internal databases, supporting efficient information retrieval and organizational compliance.
- Collaborated with stakeholders to develop and execute effective improvement plans aligned with organizational goals and specifications, driving process optimization and enhancing overall performance.
- Generated comprehensive reports for forecast analysis and provided ad-hoc reporting, equipping management with valuable insights for informed decision-making and strategic planning.
- Streamlined office activities by implementing computerized systems, enabling efficient management of customer communications and seamless tracking of records throughout the delivery process.
- Managed the company schedule to coordinate calendars and arrange travel, optimizing time management and ensuring effective coordination of meetings and business trips for key personnel.
Education
MBA - Global
Curtin University
Perth, WA05-2019
Bachelor of Commerce - Human Resource Management
Maharaja Sayajirao University
Vadodara, India06-2017
Skills
- Strategic Planning: Ability to plan workload autonomously without losing sight of team goals
- Communication: Excellent written and verbal communication skills, facilitating clear and effective communication with team members, clients, and stakeholders
- Problem-solving: Excellent at problem solving with ability to deal with unique problems
- Customer Relationship Management: Establish and maintain relationships with clients and stakeholders
- Technical proficiency: Proficient in using MS Office (Word, Excel, Powerpoint, Project), Power BI, Insphire, Xero, Promapp, Flexi Purchase, Myosh
- Work Planning and Prioritization: Experienced in record keeping, inventory management and scheduling
Timeline
Service Administrator
Access Services Group
11.2021 - Current
Administrative Assistant
Espirit Auto Service
08.2021 - 11.2021
Rental Sales Officer
Enterprise Rent-A-Car
03.2021 - 08.2021
Administrative and Customer Support Officer
Eagle One Motors
04.2019 - 03.2021
MBA - Global
Curtin University
Bachelor of Commerce - Human Resource Management
Maharaja Sayajirao University
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