Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Vaine Tiaiti

Nickol , Karratha,WA

Summary

Case Manager
A compassionate and committed Case Manager with strong communication skills, empathy, and a positive attitude to help navigate complex and challenging situations. Experienced in advocating for clients’ needs, building trust and rapport with people from diverse cultural backgrounds. Specialises in supporting individuals and families impacted by Family and Domestic Violence (FDV), with the ability to address complex behaviours and provide calm, respectful support through difficult circumstances.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Case Manager for Outreach Program

Salvation Army
Pegs Creek , Karratha, WA
12.2024 - Current
  • Coordinated case plans for clients to address individual needs and goals.
  • Assessed client situations and identified appropriate services for support.
  • Collaborated with local agencies to secure resources for clients in need.
  • Conducted regular follow-ups to monitor client progress and well-being.
  • Maintained accurate case records and updated documentation as required.
  • Advocated for clients' rights and access to essential services within the community.
  • Provided crisis intervention support during emergencies or urgent situations.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral, safety plans, goal planning, empowerment, PLP.
  • Monitored client progress through regular follow-up contacts.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Assisted individuals with eligibility for available benefits. eg-LVP-Leaving Violence Payment, FSP- Flexible Support Payment.
  • Transitioned clients to different providers based on progress or needs.

Specialist Domestic Violence Practitioner

Salvation Army
Pegs Creek , Karratha, WA
07.2023 - 10.2024
  • Managed client intake processes and maintained confidential records.
  • Conducted needs assessments to identify client support requirements.
  • Maintained positive working relationship with fellow staff and management.
  • Facilitated communication between clients, families, and service providers for optimal support.
  • Managed case documentation and maintained accurate records in compliance with regulations.
  • Monitored client progress and adjusted care plans based on evolving needs and feedback.
  • Provided crisis intervention and support during critical situations for clients in need.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Facilitated communication between clients, families, social services and other agencies to ensure client needs were met.
  • Provided referrals to appropriate health care providers or other community resources.

Family Support Worker

Salvation Army
Pegs Creek , Karratha, WA
09.2021 - 06.2023
  • Provided emotional support to families facing various challenges and crises.
  • Assisted clients in accessing community resources and social services effectively.
  • Maintained accurate client records and documentation in compliance with organizational policies.
  • Advocated for clients' rights and needs within the community service framework.
  • Facilitated communication between parents, children, and other family members.
  • Monitored client compliance with treatment plans and goals set by case workers.
  • Attended hearings with victims to provide emotional support.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.

Youth Worker

Salvation Army
Pegs Creek , Karratha, WA
11.2021 - 02.2023
  • Used calm, positive, and encouraging approach with youth.
  • Assisted youths in developing life skills such as problem solving, communication, decision-making.
  • Developed positive relationships with clients by providing encouragement and support.
  • Provided emotional support and guidance to youths in difficult situations.
  • Participated in regular meetings with staff members to discuss program goals and objectives.
  • Organized recreational activities such as sports, games, field trips, and arts and crafts, camping,
  • Monitored attendance on and off site.
  • Ensured safety of all youths while attending programming or events outside the facility.

Youth Worker

Te Ikaroa Ranagatahi Ltd
Hastings, Hawkes Bay
11.2018 - 03.2021
  • Facilitated group activities to promote social skills and teamwork among youth.
  • Developed individualized support plans based on youth needs and goals.
  • Collaborated with families to provide resources and guidance for youth development.
  • Organized community events to engage youth in positive recreational activities.
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence.
  • Participated in regular meetings with staff members to discuss program goals and objectives.
  • Organized recreational activities such as sports, games, field trips, and arts and crafts.
  • Documented child progress, reporting extreme changes in behavior.
  • Maintained records of program services provided to ensure compliance with regulations.

Disability Support Worker

Idea Services Ltd
Rotorua, New Zealand
02.2016 - 07.2016
  • Assisted clients with daily living activities and personal hygiene.
  • Supported individuals in communication and social interactions.
  • Monitored client well-being and reported changes to supervisors.
  • Maintained a safe and clean environment for clients.
  • Documented client progress and care activities accurately.
  • Participated in training sessions to enhance caregiving skills.
  • Engaged clients in recreational activities to promote mental health.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Transported clients to appointments, social events, and other activities as needed.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Encouraged independence by teaching skills needed for everyday life.
  • Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.

Education

Some College (No Degree) - N/A

Hastings Girls High School
Hastings New Zealand

Some College (No Degree) - Hospitality

Taradale Eastern Technolgy
Napier -New Zealand

Skills

  • Case management
  • Crisis intervention
  • Resource allocation
  • Client advocacy
  • Assessment techniques
  • Community outreach
  • Report writing
  • Effective communication
  • Relationship building
  • Team collaboration
  • Cultural competency
  • Active listening
  • Emotional awareness
  • Time management
  • Client assessment
  • Community resources
  • Risk assessment
  • Trauma informed
  • Case planning
  • Goal setting
  • Positive attitude

Certification

  • Working with Children Card
  • Drivers license C Class
  • First Aid Certificate
  • Mental Health and Alcohol and other drugs Issues Certificate.
  • Safe & Together Model Core Training Certificate
  • De-escalation Skills Certificate
  • Aboriginal and Torres Strait Islander Mental First Aid Course Certificate
  • CARE
  • Therapeutic Crisis Intervention
  • DV -Alert Certification
  • Assist training-Applied suicide intervention skills-Certification

References

References available upon request.

Timeline

Case Manager for Outreach Program

Salvation Army
12.2024 - Current

Specialist Domestic Violence Practitioner

Salvation Army
07.2023 - 10.2024

Youth Worker

Salvation Army
11.2021 - 02.2023

Family Support Worker

Salvation Army
09.2021 - 06.2023

Youth Worker

Te Ikaroa Ranagatahi Ltd
11.2018 - 03.2021

Disability Support Worker

Idea Services Ltd
02.2016 - 07.2016

Some College (No Degree) - N/A

Hastings Girls High School

Some College (No Degree) - Hospitality

Taradale Eastern Technolgy

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Vaine Tiaiti