Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vaioleti Hokafonu

Doonside,NSW

Summary

I am seeking the opportunity to expand my customer service skills and knowledge and gain experience in a position within your business. I am eager to learn many new things and am open to tackling a variety of tasks that may come my way. I am a graduate student at St. Andrews College in Marayong. I am a hardworking and passionate individual with strong organizational skills eager to secure an entry-level position with your airline.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Assistant

Ahava’s Gift Boxes
Sydney, NSW
08.2019 - 04.2021
  • I managed to improve my people skills and was able to use it to my advantage to satisfy customer requests and accomplish tasks above the required standard.
  • I was able to increase my customer service experience as a whole as I assisted in all aspects of the business, including order drop-offs, catering for different events, food preparation, and taking in all customer feedback to improve the business.
  • I delivered a high level of assistance by increasing our customer service success rates by being able to resolve issues positively, working well with my team, and quickly adapting to change and different environments.


Customer Service

OCS fun pty ltd, Sydney Royal Easter Show
Sydney, NSW
04.2022 - 04.2022
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Interacted with customers and workers with high enthusiasm and professionalism, showed empathy for customers' needs and quickly resolved issues to provide a good experience for everyone
  • Actively listened to and handled customers' concerns and inquiries quickly, while escalating major issues to the supervisor.

Work Experience Student

Outback Steakhouse
Penrith, NSW
03.2022 - 04.2022
  • Completed work experience for VET Hospitality
  • While working with hospitality industry professionals, I learned to work well under pressure and increase my time management skills through face-to-face interaction with customers during peak hours.
  • I was able to increase my customer service skills, food and beverage handling, preparation, cleaning, serving, and overall kitchen experience.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

Reservations Sales Agent

DriveAway
North Sydney , NSW
02.2023 - 04.2023
  • Answered incoming phone calls and addressed questions from customers.
  • Developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout the booking cycle.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.


Cleaning Crew Member

Cabin Services Australia
Mascot, NSW
04.2023 - Current
  • Used time management and efficient cleaning methods to meet deadlines.
  • Worked alongside other cleaners to complete jobs in different aircraft.
  • Follow safety procedures and wears appropriate safety equipment for the work being performed
  • A constant teamwork environment to get the job done efficiently and quickly.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Deep cleaned or replaced seat covers, performing stripping, sealing, and finishing tasks at a very fast pace.
  • Inspect aircraft for potential safety hazards, reporting identified concerns to the supervisor.

Education

High School Diploma -

St Andrews College
Marayong, NSW
01.2017 - 11.2023

Skills

Time Management

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Certification

White Card Attaintment

Timeline

Cleaning Crew Member

Cabin Services Australia
04.2023 - Current

Reservations Sales Agent

DriveAway
02.2023 - 04.2023

Cert II Hospitality

11-2022

RSA

09-2022

First Aid & CPR

06-2022

Customer Service

OCS fun pty ltd, Sydney Royal Easter Show
04.2022 - 04.2022

Work Experience Student

Outback Steakhouse
03.2022 - 04.2022

White Card Attaintment

06-2021

Assistant

Ahava’s Gift Boxes
08.2019 - 04.2021

High School Diploma -

St Andrews College
01.2017 - 11.2023

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Vaioleti Hokafonu