Vaioleti Hokafonu
Doonside,NSW
Summary
I am seeking the opportunity to expand my customer service skills and knowledge and gain experience in a position within your business. I am eager to learn many new things and am open to tackling a variety of tasks that may come my way. I am a graduate student at St. Andrews College in Marayong. I am a hardworking and passionate individual with strong organizational skills eager to secure an entry-level position with your airline.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Assistant
Ahava’s Gift Boxes
Sydney, NSW
2019.08 - 2021.04
- I managed to improve my people skills and was able to use it to my advantage to satisfy customer requests and accomplish tasks above the required standard.
- I was able to increase my customer service experience as a whole as I assisted in all aspects of the business, including order drop-offs, catering for different events, food preparation, and taking in all customer feedback to improve the business.
- I delivered a high level of assistance by increasing our customer service success rates by being able to resolve issues positively, working well with my team, and quickly adapting to change and different environments.
Customer Service
OCS fun pty ltd, Sydney Royal Easter Show
Sydney, NSW
2022.04 - 2022.04
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Interacted with customers and workers with high enthusiasm and professionalism, showed empathy for customers' needs and quickly resolved issues to provide a good experience for everyone
- Actively listened to and handled customers' concerns and inquiries quickly, while escalating major issues to the supervisor.
Work Experience Student
Outback Steakhouse
Penrith, NSW
2022.03 - 2022.04
- Completed work experience for VET Hospitality
- While working with hospitality industry professionals, I learned to work well under pressure and increase my time management skills through face-to-face interaction with customers during peak hours.
- I was able to increase my customer service skills, food and beverage handling, preparation, cleaning, serving, and overall kitchen experience.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Reservations Sales Agent
DriveAway
North Sydney , NSW
2023.02 - 2023.04
- Answered incoming phone calls and addressed questions from customers.
- Developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the booking cycle.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Cleaning Crew Member
Cabin Services Australia
Mascot, NSW
2023.04 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Worked alongside other cleaners to complete jobs in different aircraft.
- Follow safety procedures and wears appropriate safety equipment for the work being performed
- A constant teamwork environment to get the job done efficiently and quickly.
- Handled equipment, chemicals, and materials properly and with caution.
- Deep cleaned or replaced seat covers, performing stripping, sealing, and finishing tasks at a very fast pace.
- Inspect aircraft for potential safety hazards, reporting identified concerns to the supervisor.
Education
High School Diploma -
St Andrews College
Marayong, NSW 2017.01 - 2023.11
Skills
Time Management
Customer Service
PatientStrong WorkDeterminedTeamworkActive listening
Certification
White Card Attaintment
Timeline
Cleaning Crew Member
Cabin Services Australia
2023.04 - Current
Reservations Sales Agent
DriveAway
2023.02 - 2023.04
Cert II Hospitality
2022-11
RSA
2022-09
First Aid & CPR
2022-06
Customer Service
OCS fun pty ltd, Sydney Royal Easter Show
2022.04 - 2022.04
Work Experience Student
Outback Steakhouse
2022.03 - 2022.04
White Card Attaintment
2021-06
Assistant
Ahava’s Gift Boxes
2019.08 - 2021.04
High School Diploma -
St Andrews College
2017.01 - 2023.11