Summary
Overview
Work History
Education
Skills
Timeline
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Rakesh Kumar

Rivervale ,WA

Summary

Dynamic manager with a proven track record at City Heart Indian Restaurant, enhancing customer satisfaction through effective conflict resolution and strategic planning. Skilled in team leadership and budget control, I fostered a collaborative culture that improved productivity and streamlined operations, achieving departmental goals while maintaining high-quality service delivery.

Overview

13
13
years of professional experience

Work History

Manager and Chief

City Heart Indian Restaurant
11.2012 - Current
  • Led employee motivation efforts resulting in heightened engagement and productivity.
  • Efficiently completed numerous tasks within established deadlines.
  • Fostered a professional, orderly, and safe setting for staff and customers.
  • Handled disputes swiftly to increase customer satisfaction through consistent communication.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

High School Diploma -

Iihm
Haryana ,india

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Relationship building
  • Strategic planning
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Sales management
  • Workforce management
  • Marketing
  • Negotiation
  • Budget control
  • Expectation setting
  • Emergency response
  • Clear communication
  • Safety procedures
  • Coaching and mentoring
  • Work prioritization
  • Inventory management
  • Vendor management
  • Disciplinary techniques
  • Teamwork and collaboration
  • Effective communication
  • Problem resolution

Timeline

Manager and Chief

City Heart Indian Restaurant
11.2012 - Current

High School Diploma -

Iihm

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Rakesh Kumar