Vaishnavi Narasimhan

● Installation, Migration & Maintenance of CICS subsystem, CTG & ISV and IBM tools.

● Defining CICS system resources and new CICS & CTG address spaces as per the requirement.

● Exceeded customer satisfaction by finding creative solutions to problems.

● Planned and completed group projects, working smoothly with others.

● Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

● Answered many calls per shift to assist with customer questions and concerns.

● Displayed strong telephone etiquette, effectively handling difficult calls.

● Understood and followed oral and written directions.

• Assisted customers with product installation, troubleshooting, and usage questions.
• Responded to customer emails and phone calls promptly, courteously, and professionally.
• Maintained up-to-date knowledge of company products, services, policies, and procedures.
• Created detailed reports on customer feedback for management review.
• Researched customer inquiries using available resources such as FAQs and online forums.
• Ensured customer satisfaction through effective communication skills and problem resolution techniques.
• Developed innovative strategies to improve customer experience with the product or service offered by the company.
• Performed regular follow-up calls to check on customer satisfaction levels.
• Prepared daily activity reports summarizing activities related to customer support requests.
• ‪Responded quickly to customer inquiries, needs and problems.‪
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
• Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.