Takeda Pharmaceuticals | July 2022 - July 2023
- Created custom reports, and enhancements using ABAP for various SAP modules.
- Participated in data migration projects using BAPIs to ensure seamless data transfer between systems.
- Designed and implemented interfaces using IDocs, and BAPIs to integrate SAP.
- Worked closely with functional consultants to gather requirements and deliver effective technical solutions.
- Created detailed technical documentation and conducted unit testing to ensure quality and compliance with standards.
- Developed and implemented user exits and Business Add-Ins (BADIs) for custom enhancements.
Lemon Tree | August 2023 - September 2024
- Connected customers to organizations providing broadband connections and related equipment using the Salesforce CRM platform.
- Developed an app to simplify customers’ booking experience, offering pre-determined booking options and direct access to organizational services.
- Collaborated with cross-functional teams to ensure smooth implementation of the Salesforce platform.
- Leveraged business process analysis and data management skills to optimize workflows and improve efficiency.
- Created reports and dashboards in Salesforce to provide valuable insights for decision-making.
- Configured and customized Salesforce to meet specific organizational requirements.
- Implemented and optimized business processes through the strategic use of Salesforce workflow rules, process builder, and flows. Designed and executed workflow rules to automate routine tasks, reducing manual workload and increasing overall team efficiency.
- Designed and maintained complex flows to automate intricate business logic, enhancing the overall Salesforce user experience for both administrators and end-users. Worked with different Salesforce applications for effective and efficient workflow.