Vaishnavi Reddy Vemula
Geelong,Victoria
Summary
A Resilient, forward-thinking business Analyst with more than one year of experience in analyzing complex business processes, identifying inefficiencies, and designing effective solutions. Adept at leveraging data analysis tools to extract valuable insights, driving data-informed decision-making. Seeking for dynamic opportunities to explore different technologies and skills.
Overview
4
4
years of professional experience
Work History
IT Analyst
CLX Professionals (Coles Supermarket)
11.2023 - Current
- 05Facilitated store commissioning for 100 stores to align with operational requirements.
- Coordinated with technicians and vendors to address and resolve site-specific issues, implementing troubleshooting steps tailored to the nature of the problem, such as network issues or sensor tilt problems.
- Conducted User Acceptance Testing (UAT) and system testing for 50% of the stores, ensuring test transactions met commissioning phase requirements.
- Raised and managed at least 1 Jira tickets for hardware and construction-related issues encountered in stores.
- Analyzed store performance data, applying optimization techniques to identify and resolve troubleshooting steps.
- Collaborated with cross-functional teams to gather and document requirements.
- Monitored dashboard performance, analyzing problems and troubleshooting issues based on performance metrics.
Scale Analyst
Scale Facilitation
01.2023 - 08.2023
- Demonstrated expertise in Agile project management methodology (Scrum), including the management of sprint planning to ensure the timely delivery of software releases for SFP Insights and Re-open projects.
- Diligently tracked defects and orchestrated defect resolution processes by leveraging Jira as our primary bug-tracking tool.
- Methodically executed 55 test cases, and meticulously documented results and discrepancies to ensure thorough testing coverage.
- Collaborated with developers and product owners to refine test scenarios based on changing project requirements, resulting in improved test coverage and defect identification.
- Conducted regression, load, and performance testing on the SFP insights website, identified bugs, and documented issues during testing across testing, staging and production environment prior to website deployment.
Customers Service Agent
Probe Group
08.2021 - 12.2022
- Recorded and maintained customer master data and resolved 30 customer complaints per day, adhering to set SLAs and service standards.
- Assisted in simple credit applications and processed refunds through IBM Order Management cloud services.
- Collaborated with the IT team to research and introduce system workflows and cloud integrations to improve efficiency and productivity.
Intern Developer
FPT University
11.2020 - 02.2021
- Processed, analyzed, and modeled data into actionable insights and developed visual dashboards using Power BI to showcase trends and forecasts, improving market share.
- Collaborated with the technical teams to implement Azure Studio with integrated source control, and advanced built-in editors whilst generating application insights, reducing maintenance costs and effort.
- Developed comprehensive project tracking dashboards using JIRA, which helped reduce bottlenecks and improve productivity by 15%.
Intern Data Analyst
Deakin University
06.2020 - 09.2020
- Researched new technologies and nuances including Google Cloud Program (GCO), and Azure storage, and provided recommendations on 2 technologies to reduce costs while improving efficiency.
- Analyzed and cleaned data using advanced Microsoft Excel tools, improving overall data consistency and accuracy.
- Developed comprehensive technical documentation with the latest research findings, trends, and opportunities for improvement to improve knowledge sharing.
Education
Master of Science - Data Science
Deakin University
Melbourne, VIC07.2021
Bachelor of Science - Electrical And Electronics Engineering
Sreenidhi Institute of Science And Technology
Hyderabad04.2018
Skills
- Microsoft Office Tools
- Jira
- Microsoft Azure Blob Storage
- IBM order Management
- MS Excel
- Slack
- Power BI
- Tableau
- Machine Learning Libraries
- Power Automate
- Digital Marketing
- Python & R ( Basics)
- Service Now
- Configuration Management
Timeline
IT Analyst
CLX Professionals (Coles Supermarket)
11.2023 - Current
Scale Analyst
Scale Facilitation
01.2023 - 08.2023
Customers Service Agent
Probe Group
08.2021 - 12.2022
Intern Developer
FPT University
11.2020 - 02.2021
Intern Data Analyst
Deakin University
06.2020 - 09.2020
Master of Science - Data Science
Deakin University
Bachelor of Science - Electrical And Electronics Engineering
Sreenidhi Institute of Science And Technology
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