VAISHU VEDULA
South Morang,VIC
Summary
Detail-oriented Operations Manager/Analyst experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques. A proactive manager with talents in managing multi-national locations and maximizing each location's potential. Skilled at setting goals and objectives, monitoring and developing budgets and managing inventory quality. Specialties include process improvement, project management and strategic implementation.
Overview
8
8
years of professional experience
Work History
National Retail Operations Manager (AU & NZ)
Mulberry UK
Melbourne, Vic
01.2023 - Current
- Orchestrated rollout of policies and procedures, effectively contributing to management team.
- Managed staff training and performance monitoring to promote high levels of productivity.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Conducted market research and reported on competitors.
- Directed and coordinated products, services and sales activities.
- Partnered with PR to promote integrated campaigns and build engaging content.
- Created reports, presentations, and other documentation for stakeholders.
- Identified opportunities for process improvements across the organization.
- Implemented strategies for automating manual processes within the organization.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Collected and analyzed market research data for use in forecasting.
- Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
Clinical Business Analyst/Medical Practice Manager
20 Collins St Medical Centre
Melbourne, VIC
01.2022 - 01.2023
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Managed clinical budgets, billing systems and insurance negotiations.
- Created and implemented policies and procedures for effective practice management.
- Analyzed complex datasets from multiple sources to discover patterns that can be used to make decisions about patient care processes.
- Provided training on the use of various software applications used in clinical settings.
- Researched emerging technologies related to healthcare analytics and made recommendations accordingly.
- Identified opportunities for cost savings through more efficient utilization of technology resources.
- Conducted needs assessments to identify gaps in current systems and processes.
- Created data models for clinical business analysis, including entity-relationship diagrams, process flow diagrams, and user interface prototypes.
- Provided technical support to clinicians regarding the use of electronic medical records systems.
- Facilitated communication between IT staff and end users to ensure successful implementation of new systems or applications.
- Tested existing software applications for functionality prior to deployment in a production environment.
- Maintained up-to-date knowledge of healthcare regulations related to HIPAA compliance standards.
CRM Retail Operations Manager
Dyson
Melbourne, VIC
06.2019 - 01.2022
- Directed 30+ member team focused on bolstering client communications, campaign effectiveness and sales.
- Worked with executive management teams to align customer service department policies and systems with company objectives.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Collaborated with executive management teams to forecast based on sales and product profitability.
- Developed and implemented procedures pertinent to successful and efficient operation of sales.
- Designed sales-driven programs and promotions to facilitate team objectives.
- Identified and analysed user requirements, procedures and processes to develop optimisation strategies.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Improved processes and procedures to achieve key performance metrics.
- Developed consumer insights tracking to benchmark awareness and measure effectiveness of marketing initiatives.
- Conversed with customers to receive valuable feedback and suggestions for improvement.
- Measured and tracked KPIs to enhance customer experience and improve customer retention.
Retail Operations Analyst
Dyson
Melbourne, VIC
09.2018 - 06.2019
- Analyzed business requirements and identified potential solutions to operational issues.
- Conducted market research to identify trends and customer needs.
- Prepared forecasts of future performance based on historical trends.
- Utilized visualization tools such as Tableau or Power BI to present findings.
- Developed actionable roadmaps for improving workflows and processes.
- Provided recommendations based on data analysis results.
- Identified opportunities for process improvements across the organization.
- Created data flow diagrams to identify system processes and data flows between systems.
- Conducted analysis of existing applications, databases and systems.
- Prepared process workflows to define the steps necessary for successful implementation of a new process or system solution.
- Identified areas where technology can improve existing business processes and procedures.
- Presented findings on technical issues to senior management team members.
- Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
- Improved processes and procedures to achieve key performance metrics.
- Contributed ideas towards improving existing processes to optimize efficiency.
Regional Manger
Erudite Investments
Melbourne, VIC
10.2016 - 11.2018
- Managed multiple Fuel and F&B sites
- Developed and implemented clear policies and procedures across multi-state area.
- Expanded business, developed revenue and managed market gains.
- Penetrated new markets by investigating competitor products, services and trends.
- Improved individual location efficiency through effective leadership restructure.
- Analysed regional market trends to discover new opportunities for growth.
- Minimised turnover through effective training and employee engagement programs
Customer Connect Team Leader
Medibank
Docklands, VIC
01.2016 - 10.2016
- Managed a team of 25+ members
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Conducted periodic performance reviews
- Developed quality assurance standards and established targets
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Bachelor of Science - Human Biology + Neuroscience
Deakin University
07.2021
MBA - Healthcare & Project Management
Deakin University
Certificate in Business Analysis
RMIT
VICSkills
- Operations Oversight
- Communication
- Time Management
- Dispute Resolution
- Networking Skills
- Planning & Coordination
- Business Leadership
- Decision-making
- Task Delegation
- Resource Allocation
- Program Optimisation
- Process Optimisation
- Workflow Analysis
- Customer Needs Assessment
- Technical Writing
- Data Analysis
- BI Tools Expertise
- CRM Systems
- Operational Reporting
- Business Process Improvement
- Campaign Performance Tracking
- Operations Analysis
- KPI Tracking
- Forecasting and Planning
Timeline
National Retail Operations Manager (AU & NZ)
Mulberry UK
01.2023 - Current
Clinical Business Analyst/Medical Practice Manager
20 Collins St Medical Centre
01.2022 - 01.2023
CRM Retail Operations Manager
Dyson
06.2019 - 01.2022
Retail Operations Analyst
Dyson
09.2018 - 06.2019
Regional Manger
Erudite Investments
10.2016 - 11.2018
Customer Connect Team Leader
Medibank
01.2016 - 10.2016
Bachelor of Science - Human Biology + Neuroscience
Deakin University
MBA - Healthcare & Project Management
Deakin University
Certificate in Business Analysis
RMIT
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