Summary
Overview
Work History
Education
Skills
Residency Status
Personal Information
Timeline
Generic

Vajeeha Syed Irshad

Sydney,NSW

Summary

Seeking to leverage my analytical skills, attention to detail, and compliance-oriented mindset in a challenging Anti-Money Laundering (AML) Analyst role. Adept at analyzing complex data sets and implementing risk assessment strategies, I am eager to contribute my expertise as a freight forwarder to the financial industry's efforts in preventing and detecting financial crimes. With a strong foundation in regulatory compliance and a commitment to maintaining the integrity of financial systems, I am well-positioned for success in the dynamic field of AML analysis.

Overview

12
12
years of professional experience

Work History

BILLING OFFICER

YUSEN LOGISTICS
07.2022 - 12.2023
  • Optimized revenue streams by consistently meeting deadlines for monthly invoicing cycles.
  • Assist with process improvement and efficiency opportunities.
  • Assist the manager and support the team in the business' day to day operations.
  • Open and inspect payment and transaction monitoring alerts, and report any red flags for financial crime.
  • Liaise with quality assurance team to ensure a high standard within compliance, regulatory and control operations.
  • Strengthened client relationships with clear communication and timely resolution of billing concerns.
  • Provide recommendations and present new ideas and trends and engage with stakeholders and management team through regular meetings.
  • Reduced payment delays by promptly addressing customer inquiries and resolving disputes professionally.
  • Assisted in financial audits, ensuring accuracy and compliance with regulations throughout the billing department.
  • Generate and process invoices accurately for logistics services.
  • Verify billing information to ensure compliance with client agreements.
  • Communicate with clients to address billing inquiries and resolve discrepancies.
  • Maintain organized records of invoices, payments, and documents. Process various forms of payments from clients.
  • Monitor accounts receivable and follow up on overdue payments.
  • Analyze data and create financial reports through Power BI and provide updates on accounts.
  • Manage billing systems and troubleshoot any technical issues to the IT department.
  • Ensure compliance of organization's policies and procedures comply with regulatory requirements. This includes conducting periodic reviews and assessments.
  • Demonstrated a clear understanding of end-to-end business processes relevant to own area of expertise in the billing team.
  • Enhanced billing accuracy by thoroughly reviewing invoices and ensuring correct data entry.

AIR EXPORT OPERATIONS

CEVA LOGISTICS
08.2020 - 07.2022
  • Provided continuous improvement initiative to the team resulting in overall process improvement and enhanced customer experience.
  • Ensure all enquiries of export air shipments particularly consolidations to the Trans-Tas lane are answered timely & in a professional manner.
  • Co-ordinate with various departments within the organization such as transport, customer service, accounts, etc as & when required.
  • Liaise with external service providers such as airlines, ground handlers, 3 rd- party service providers for shipment bookings.
  • Register export air shipments while ensuring rates in place for clients are valid.
  • Report & follow-up expired quotations in conjunction with quotes desk/sales team.
  • Ensure cartage bookings are made with transport team for shipment collections on daily basis.
  • Deliver timely information to the clients and updates on status of the consignments.
  • Liaise with overseas agents & ensure goods are delivered to consignee within the required time frame.
  • Preparing all export related paperwork including MAWBs/HAWBs, EDN/CRN and invoice the right party based on shipment terms.
  • Directing all pre-alerts to overseas office and ensure all paperwork documented as per company policy.
  • Ensure every single shipment is checked as per Global Compliance policies.
  • Handle any customer complains in an effective and positive manner to deliver complete customer satisfaction by providing effective solutions to the problems.

LOGISTICS FACILITATOR

POWERHOUSE LOGISTICS
08.2018 - 02.2019
  • Liaise with Clients and Overseas agents for arranging import / export shipments.
  • Email the importer / exporter for any missing documentation and details required for processing.
  • Request freight (air / sea), BAF, IPSC, handling charges etc. from respective providers.
  • Provide operational support to import/export modes of transport as directed by management in order to achieve workload balance for team.
  • Take ownership for the service performance of inward air shipments.
  • Monitor import cargo arrival and documentation and keep clients informed.
  • Liaise with Airlines, Co-loaders, Custom’s Brokers, and Customers on all operational matters.
  • Ensure jobs are quickly invoiced and profit yields are maintained.
  • Compile customs clearance jobs for internal customs brokers.
  • Create Client SOPs based on induction information to be stored in EDI – providing a visibility of client requirements to all team members.

AIR EXPORT OPERATIONS

AIR MENZIES INTERNATIONAL
04.2016 - 07.2018
  • Negotiated competitive rates with carriers to reduce transportation costs for clients and to achieve the correct space allocations to gain the uplift of freight.
  • Provide competitive quotes to customers as required and follow up to ensure conversion.
  • Ensure all freight scheduled for departure is ready on time for lodgment with the airlines.
  • Co-ordinate with the Warehouse Supervisor on freight departures to airlines.
  • Timely and professional response to all Claims using the Claims Work Practices.
  • Monitor the building of export Air consols.
  • Data entry of bookings directs and consols using Freightpac.
  • Follow guidelines of export acceptance policy at all times. Assisting front counter when required.
  • Attend training courses offered by the company to up skill professional and industry knowledge.
  • Ensure that all jobs are invoiced and costed accurately within 24 hours.
  • Organize regular Export meetings to ensure good communications and direction is maintained within the team.
  • Expedited urgent shipments through effective coordination with carriers and customs officials, reducing transit times significantly.
  • Resolved shipment issues swiftly, demonstrating excellent problem-solving abilities in high-pressure situations.
  • Enhanced customer satisfaction with timely and accurate shipment updates, providing exceptional service.

FREIGHT ACCEPTANCE STAFF

QANTAS FREIGHT INTERNATIONAL
11.2015 - 03.2016
  • Check import/export documentation to determine cargo contents and classify goods into different fee or tariff groups.
  • Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Check import/export documentation to determine cargo contents and classify goods into different fee or tariff groups.
  • Assist in release of the freight to the customer through the use of I-cargo system for all inbound cargo.
  • Capture & execute AWB data for all export shipments on I-cargo with special remarks for DG, personal effects, Human remains or Live Animals.
  • Ensure labeling of the freight (including live animals) is as per IATA standards & airline requirements & attach high visibility labels with locations for further uplift.
  • Ensure weight & dimensional description of freight on the AWB matches the physical freight.
  • Responsible for filling out checklists for consignments containing dry-ice/live animals/radio-actives and filing them for future records.
  • Ensure customer complaints dealt with in an effective and positive manner to ensure complete customer satisfaction.

CUSTOMER SERVICE EXECUTIVE

BLUE BELL SHIPPING LLC
04.2013 - 03.2014
  • A freight forwarding company founded in 1987 specializing in sea, air and logistics services.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Facilitated team meetings to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery.
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Coordinating for approvals with respective local authorities like the customs & DNATA.
  • Coordinating with local customers for all their queries.
  • Responding the customers with accurate AWB numbers and all necessary details regarding delivery of shipment.
  • Updating the system with daily bookings including the shipment details (weight/dimensions/origin/destination).
  • Coordinating with the GHA’s (Ground handling agents) at the destination for delivery of cargo for door-to-door shipments.
  • Updating the Calogi system provided by the DNATA with weekly bookings and rates of the export shipments.
  • Assisting the operations team by providing the details of daily shipments to be moved on flights.
  • Coordinating with the sales department for rate quotes to new clients.
  • Maintaining a detailed record of all special & regular customers..

CUSTOMER SERVICE EXECUTIVE

AIR CARGO TRADER LLC
12.2011 - 03.2013
  • Coordinating with various airlines like Africa West airlines (operating to West African sectors), Coyne airways (operating to Air and military bases in Iraq & Afghanistan), Safi Airways (operating daily flights to Kabul) and Garuda Indonesia (operating flights to Indonesia and Far East sectors).
  • Coordinating for approvals with respective local authorities like the customs & DNATA. Reporting day to day activities to the customer service supervisor.
  • Coordinating with various freight forwarders and local customers and take accurate bookings. Handling hazardous material and ensuring cargo is being moved by the operations department as per IATA standards.
  • Providing customer support and feedback on a regular basis. Providing tele-sales on a daily basis and assisting the sales team for a higher client database.
  • Providing cost effective service to the complete satisfaction of the customer.
  • Updating the Calogi system provided by DNATA with weekly bookings and rates of the export shipments.
  • Responding the customer with accurate AWB numbers provided by the airlines for booking confirmation.
  • Coordinating with the sales department for rate quotes to new clients.
  • Coordinating and assisting the operations team at various stages for all export shipments.
  • Handling complaint desk and providing alternate options to the clients to ensure higher level of customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Monitored key performance indicators to ensure continuous improvement in service quality.

Education

IATA/UFTAA FOUNDATION DIPLOMA & EBT COURSE (DTTF) - Tourism

SKYLINE UNIVERSITY COLLEGE
10.2010

BBA - Majors in Management

INDIRA GANDHI OPEN UNIVERSITY
04.2001 -

IATA DANGEROUS GOODS TRAINING – DG AIR - undefined

Skills

Excellent communication skills & enjoys meeting challenges

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Residency Status

Australian citizen

Personal Information

  • Date of Birth: 07/19/92
  • Marital Status: Married

Timeline

BILLING OFFICER

YUSEN LOGISTICS
07.2022 - 12.2023

AIR EXPORT OPERATIONS

CEVA LOGISTICS
08.2020 - 07.2022

LOGISTICS FACILITATOR

POWERHOUSE LOGISTICS
08.2018 - 02.2019

AIR EXPORT OPERATIONS

AIR MENZIES INTERNATIONAL
04.2016 - 07.2018

FREIGHT ACCEPTANCE STAFF

QANTAS FREIGHT INTERNATIONAL
11.2015 - 03.2016

CUSTOMER SERVICE EXECUTIVE

BLUE BELL SHIPPING LLC
04.2013 - 03.2014

CUSTOMER SERVICE EXECUTIVE

AIR CARGO TRADER LLC
12.2011 - 03.2013

BBA - Majors in Management

INDIRA GANDHI OPEN UNIVERSITY
04.2001 -

IATA/UFTAA FOUNDATION DIPLOMA & EBT COURSE (DTTF) - Tourism

SKYLINE UNIVERSITY COLLEGE

IATA DANGEROUS GOODS TRAINING – DG AIR - undefined

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Vajeeha Syed Irshad