Vajeeha Syed Irshad
Sydney,NSW
Summary
Seeking to leverage my analytical skills, attention to detail, and compliance-oriented mindset in a challenging Anti-Money Laundering (AML) Analyst role. Adept at analyzing complex data sets and implementing risk assessment strategies, I am eager to contribute my expertise as a freight forwarder to the financial industry's efforts in preventing and detecting financial crimes. With a strong foundation in regulatory compliance and a commitment to maintaining the integrity of financial systems, I am well-positioned for success in the dynamic field of AML analysis.
Overview
12
12
years of professional experience
Work History
BILLING OFFICER
YUSEN LOGISTICS
Horsley Park, NSW
07.2022 - 12.2023
- Optimized revenue streams by consistently meeting deadlines for monthly invoicing cycles.
- Assist with process improvement and efficiency opportunities.
- Assist the manager and support the team in the business' day to day operations.
- Open and inspect payment and transaction monitoring alerts, and report any red flags for financial crime.
- Liaise with quality assurance team to ensure a high standard within compliance, regulatory and control operations.
- Strengthened client relationships with clear communication and timely resolution of billing concerns.
- Provide recommendations and present new ideas and trends and engage with stakeholders and management team through regular meetings.
- Reduced payment delays by promptly addressing customer inquiries and resolving disputes professionally.
- Assisted in financial audits, ensuring accuracy and compliance with regulations throughout the billing department.
- Generate and process invoices accurately for logistics services.
- Verify billing information to ensure compliance with client agreements.
- Communicate with clients to address billing inquiries and resolve discrepancies.
- Maintain organized records of invoices, payments, and documents. Process various forms of payments from clients.
- Monitor accounts receivable and follow up on overdue payments.
- Analyze data and create financial reports through Power BI and provide updates on accounts.
- Manage billing systems and troubleshoot any technical issues to the IT department.
- Ensure compliance of organization's policies and procedures comply with regulatory requirements. This includes conducting periodic reviews and assessments.
- Demonstrated a clear understanding of end-to-end business processes relevant to own area of expertise in the billing team.
- Enhanced billing accuracy by thoroughly reviewing invoices and ensuring correct data entry.
AIR EXPORT OPERATIONS
CEVA LOGISTICS
Banksmeadow, NSW
08.2020 - 07.2022
- Provided continuous improvement initiative to the team resulting in overall process improvement and enhanced customer experience.
- Ensure all enquiries of export air shipments particularly consolidations to the Trans-Tas lane are answered timely & in a professional manner.
- Co-ordinate with various departments within the organization such as transport, customer service, accounts, etc as & when required.
- Liaise with external service providers such as airlines, ground handlers, 3 rd- party service providers for shipment bookings.
- Register export air shipments while ensuring rates in place for clients are valid.
- Report & follow-up expired quotations in conjunction with quotes desk/sales team.
- Ensure cartage bookings are made with transport team for shipment collections on daily basis.
- Deliver timely information to the clients and updates on status of the consignments.
- Liaise with overseas agents & ensure goods are delivered to consignee within the required time frame.
- Preparing all export related paperwork including MAWBs/HAWBs, EDN/CRN and invoice the right party based on shipment terms.
- Directing all pre-alerts to overseas office and ensure all paperwork documented as per company policy.
- Ensure every single shipment is checked as per Global Compliance policies.
- Handle any customer complains in an effective and positive manner to deliver complete customer satisfaction by providing effective solutions to the problems.
LOGISTICS FACILITATOR
POWERHOUSE LOGISTICS
Banksmeadow, NSW
08.2018 - 02.2019
- Liaise with Clients and Overseas agents for arranging import / export shipments.
- Email the importer / exporter for any missing documentation and details required for processing.
- Request freight (air / sea), BAF, IPSC, handling charges etc. from respective providers.
- Provide operational support to import/export modes of transport as directed by management in order to achieve workload balance for team.
- Take ownership for the service performance of inward air shipments.
- Monitor import cargo arrival and documentation and keep clients informed.
- Liaise with Airlines, Co-loaders, Custom’s Brokers, and Customers on all operational matters.
- Ensure jobs are quickly invoiced and profit yields are maintained.
- Compile customs clearance jobs for internal customs brokers.
- Create Client SOPs based on induction information to be stored in EDI – providing a visibility of client requirements to all team members.
AIR EXPORT OPERATIONS
AIR MENZIES INTERNATIONAL
Botany, NSW
04.2016 - 07.2018
- Negotiated competitive rates with carriers to reduce transportation costs for clients and to achieve the correct space allocations to gain the uplift of freight.
- Provide competitive quotes to customers as required and follow up to ensure conversion.
- Ensure all freight scheduled for departure is ready on time for lodgment with the airlines.
- Co-ordinate with the Warehouse Supervisor on freight departures to airlines.
- Timely and professional response to all Claims using the Claims Work Practices.
- Monitor the building of export Air consols.
- Data entry of bookings directs and consols using Freightpac.
- Follow guidelines of export acceptance policy at all times. Assisting front counter when required.
- Attend training courses offered by the company to up skill professional and industry knowledge.
- Ensure that all jobs are invoiced and costed accurately within 24 hours.
- Organize regular Export meetings to ensure good communications and direction is maintained within the team.
- Expedited urgent shipments through effective coordination with carriers and customs officials, reducing transit times significantly.
- Resolved shipment issues swiftly, demonstrating excellent problem-solving abilities in high-pressure situations.
- Enhanced customer satisfaction with timely and accurate shipment updates, providing exceptional service.
FREIGHT ACCEPTANCE STAFF
QANTAS FREIGHT INTERNATIONAL
Mascot, NSW
11.2015 - 03.2016
- Check import/export documentation to determine cargo contents and classify goods into different fee or tariff groups.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Check import/export documentation to determine cargo contents and classify goods into different fee or tariff groups.
- Assist in release of the freight to the customer through the use of I-cargo system for all inbound cargo.
- Capture & execute AWB data for all export shipments on I-cargo with special remarks for DG, personal effects, Human remains or Live Animals.
- Ensure labeling of the freight (including live animals) is as per IATA standards & airline requirements & attach high visibility labels with locations for further uplift.
- Ensure weight & dimensional description of freight on the AWB matches the physical freight.
- Responsible for filling out checklists for consignments containing dry-ice/live animals/radio-actives and filing them for future records.
- Ensure customer complaints dealt with in an effective and positive manner to ensure complete customer satisfaction.
CUSTOMER SERVICE EXECUTIVE
BLUE BELL SHIPPING LLC
Dubai, UAE
04.2013 - 03.2014
- A freight forwarding company founded in 1987 specializing in sea, air and logistics services.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Facilitated team meetings to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Coordinating for approvals with respective local authorities like the customs & DNATA.
- Coordinating with local customers for all their queries.
- Responding the customers with accurate AWB numbers and all necessary details regarding delivery of shipment.
- Updating the system with daily bookings including the shipment details (weight/dimensions/origin/destination).
- Coordinating with the GHA’s (Ground handling agents) at the destination for delivery of cargo for door-to-door shipments.
- Updating the Calogi system provided by the DNATA with weekly bookings and rates of the export shipments.
- Assisting the operations team by providing the details of daily shipments to be moved on flights.
- Coordinating with the sales department for rate quotes to new clients.
- Maintaining a detailed record of all special & regular customers..
CUSTOMER SERVICE EXECUTIVE
AIR CARGO TRADER LLC
Dubai, UAE
12.2011 - 03.2013
- Coordinating with various airlines like Africa West airlines (operating to West African sectors), Coyne airways (operating to Air and military bases in Iraq & Afghanistan), Safi Airways (operating daily flights to Kabul) and Garuda Indonesia (operating flights to Indonesia and Far East sectors).
- Coordinating for approvals with respective local authorities like the customs & DNATA. Reporting day to day activities to the customer service supervisor.
- Coordinating with various freight forwarders and local customers and take accurate bookings. Handling hazardous material and ensuring cargo is being moved by the operations department as per IATA standards.
- Providing customer support and feedback on a regular basis. Providing tele-sales on a daily basis and assisting the sales team for a higher client database.
- Providing cost effective service to the complete satisfaction of the customer.
- Updating the Calogi system provided by DNATA with weekly bookings and rates of the export shipments.
- Responding the customer with accurate AWB numbers provided by the airlines for booking confirmation.
- Coordinating with the sales department for rate quotes to new clients.
- Coordinating and assisting the operations team at various stages for all export shipments.
- Handling complaint desk and providing alternate options to the clients to ensure higher level of customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Monitored key performance indicators to ensure continuous improvement in service quality.
Education
IATA/UFTAA FOUNDATION DIPLOMA & EBT COURSE (DTTF) - Tourism
SKYLINE UNIVERSITY COLLEGE
10.2010
BBA - Majors in Management
INDIRA GANDHI OPEN UNIVERSITY
04.2001 -
IATA DANGEROUS GOODS TRAINING – DG AIR - undefined
Skills
Excellent communication skills & enjoys meeting challenges
Ability to adapt well to new situations
Ability to work smoothly under minimal supervision
A good listener with excellent problem-solving skills
Enjoys building up on knowledge & experience
Aspiring team facilitator with ability to support various departments & work together as a team
Firm belief to contribute positively to the growth of the organization
TECHNICAL SKILLS:
Excellent data analysis skills especially with large datasets to identify patterns and anomalies regarding finances
A good MS Outlook, MS Word & MS Excel user
Experience using complex IT systems within freight forwarding industry such as EDI/Cargowise-1, OFS, Expedient, 1-stop, I-Cargo & Freight Pac
Ability to create clear and effective data visualizations
Residency Status
Australian citizen
Personal Information
- Date of Birth: 07/19/92
- Marital Status: Married
Timeline
BILLING OFFICER
YUSEN LOGISTICS
07.2022 - 12.2023
AIR EXPORT OPERATIONS
CEVA LOGISTICS
08.2020 - 07.2022
LOGISTICS FACILITATOR
POWERHOUSE LOGISTICS
08.2018 - 02.2019
AIR EXPORT OPERATIONS
AIR MENZIES INTERNATIONAL
04.2016 - 07.2018
FREIGHT ACCEPTANCE STAFF
QANTAS FREIGHT INTERNATIONAL
11.2015 - 03.2016
CUSTOMER SERVICE EXECUTIVE
BLUE BELL SHIPPING LLC
04.2013 - 03.2014
CUSTOMER SERVICE EXECUTIVE
AIR CARGO TRADER LLC
12.2011 - 03.2013
BBA - Majors in Management
INDIRA GANDHI OPEN UNIVERSITY
04.2001 -
IATA/UFTAA FOUNDATION DIPLOMA & EBT COURSE (DTTF) - Tourism
SKYLINE UNIVERSITY COLLEGE