Vakeisha Murray
Sarina Beach,QLD
Summary
Proven Support Worker with a track record of enhancing client independence and well-being at Blue Sky and Coles Supermarket. Specializes in emotional support and health and safety awareness, significantly improving service delivery through effective communication and teamwork. Excelled in crisis intervention and client progress, ensuring high-quality care and client satisfaction.
Overview
10
10
years of professional experience
Work History
Support Worker
Blue Sky
04.2022 - Current
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
Support Worker
HOME SUPPORTED INDEPENDENT LIVING
04.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Deli Team Member
Coles Supermarket
08.2014 - 06.2020
- Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
- Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
- Contributed to team efficiency by cross-training in various departments and assisting colleagues as needed.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Safely handled all food items, adhering to proper sanitation guidelines and ensuring that customers received only top-quality products.
Education
Year 12 -
Sarina State High School
Sarina, QLD12.2011
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Cleaning and sanitizing
- Meal Planning and Preparation
- Teamwork and Collaboration
- Team building
- Daily living assistance
- Problem-Solving
- Excellent Communication
- Time Management
- Multitasking Abilities
- Organizational Skills
Additional Information
REFEREES
Jessica Hintz – Manager
HOME
M: 0458 960 116
Danita Mc Intosh - Manager
Blue Sky
M: 0477 927 731
Timeline
Support Worker
Blue Sky
04.2022 - Current
Support Worker
HOME SUPPORTED INDEPENDENT LIVING
04.2021 - Current
Deli Team Member
Coles Supermarket
08.2014 - 06.2020
Year 12 -
Sarina State High School
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