Valencia Holmes

As a Hairdressing Apprentice at Toot Hairdressing, I assisted stylists with hair cutting, colouring, and styling techniques while maintaining a clean and welcoming salon environment. My duties included preparing and applying colour treatments, shampooing and conditioning clients’ hair, and performing general salon upkeep. I also supported daily operations by answering calls, scheduling appointments, and processing business banking deposits, ensuring efficient service and a positive client experience.

• Processed transactions accurately, contributing to efficient daily operations.
• Managed inventory levels through regular stock checks and replenishment orders.
• Assisted customers with prompt and polite support in-person and via telephone.
• Performed cash, card, and check transactions to complete customer purchases.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.

• Coordinated daily store operations to enhance customer service experience and ensure smooth workflow.
• Trained new team members on company policies, customer engagement strategies, and operational procedures.
• Implemented visual merchandising standards to optimize product presentation and drive sales performance.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Ensured to meet every customers needs

• Oversaw daily store operations, ensuring optimal staff performance and customer satisfaction.
• Developed and implemented training programs for team members, enhancing product knowledge and sales techniques.
• Analyzed sales data to identify trends and adjust inventory levels accordingly, improving stock management.
• Established visual merchandising standards, driving brand consistency and maximizing product visibility in-store.
• Managed payroll and scheduling processes, ensuring efficient workforce allocation and compliance with labor regulations.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Approved regular payroll submissions for employees.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.