Summary
Overview
Work History
Education
Skills
Other
Attributes
Purpose
Personal Information
Hobbies and Interests
References
Languages
Timeline
Generic

Valencia Wu

Bulleen,VIC

Summary

Caring and empathetic Aged Care Support Worker with 2 years of experience providing support for the elderly. Inspired to help others especially disadvantaged families and communities. To seek a job as a child protective services practitioner, working closely with case management and around children and families.

Overview

5
5
years of professional experience

Work History

Casual Support Worker in Aged Care

Home Instead Seniors Care
06.2022 - Current
  • Introduced to support work, interacting with different elderly clients in social support.
  • Managed approximately 8 clients a week, all with different needs in their day to day life.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.

Casual Health Care Admin/ Receptionist

Stepping Forward Therapy Services
01.2020 - 01.2022
  • Introduced to the field of disability work, interacting with many different disabled children, and some experience under the NDIS framework.
  • Dealt with many families and children organising their appointment schedules.

Casual Sales Associate at Calvin Klein Underwear & Tommy Hilfiger

01.2019 - 01.2022
  • This job created the foundation of my customer service skills
  • I am now familiar with sales targets and KPIs, as well as banking processes required for the end of day.

Education

Graduate Diploma Advanced in Psychology -

Monash University
Online
11.2023

Bachelor of Science -

University Of Melbourne
Parkville, VIC
11.2021

Skills

  • Daily Living Support
  • Computer skills
  • Emotional Support
  • Social Support
  • Customer Service(phone and face-to-face)
  • Cultural sensitivity
  • Problem Solving
  • Teamwork

Other

  • NDIS Orientation Module
  • First Aid Certificate
  • CPR Certificate

Attributes

  • Verbal Communication
  • Clear and compassionate ability to communicate with a range of individuals (can speak Chinese and Cantonese)
  • Collaborative Team Member
  • Able to voice opinions but also listen and adapt, shown through team meetings at Stepping Forward.
  • Flexible
  • Understanding of the need to be able to adapt to last-minute changes and unfamiliar circumstances, shown through time at Tommy Hilfiger and Calvin Klein.

Purpose

I am currently seeking for a job as a Child Protection Services Practitioner, to work closely in case management and around children and families. I hope to someday to be accepted in Masters of Professional Psychology course to further develop my knowledge in psychology so that I can become a registered Psychologist.

Personal Information

Date of Birth: 10/20/00

Hobbies and Interests

  • I have just graduated from my Graduate Diploma Advanced in Psychology, and aim to join the work force first before completing further study in a Masters in Clinical Psychology or Professional Psychology to then become a full-time psychologist
  • I love music and completed my grade 8 AMEB classical piano, I often perform singing at various venues.
  • I enjoy sports, particularly Badminton and Basketball, I competed professionally in Badminton

References

Referees upon request

Languages

Chinese (Cantonese)
Chinese (Mandarin)

Timeline

Casual Support Worker in Aged Care

Home Instead Seniors Care
06.2022 - Current

Casual Health Care Admin/ Receptionist

Stepping Forward Therapy Services
01.2020 - 01.2022

Casual Sales Associate at Calvin Klein Underwear & Tommy Hilfiger

01.2019 - 01.2022

Graduate Diploma Advanced in Psychology -

Monash University

Bachelor of Science -

University Of Melbourne
Valencia Wu