With a proven track record at SKG Cleaning Services Group, I excel in site management and team leadership, significantly enhancing site safety and client satisfaction. My expertise in strategic planning and conflict resolution, coupled with a knack for fostering strong client relationships, positions me as a dynamic leader focused on operational excellence and team efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Site Manager
SKG Cleaning Services Group
11.2023 - Current
Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
Resolved issues between employees and customers using company policies.
Assumed responsibility for personnel deployed to work site.
Oversaw all daily office operations and equipment maintenance.
Complied with safe operating practices and assessed operational procedures against best practices.
Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
Monitored, coached, and supervised team of Number employees in year.
Improved client satisfaction with timely project completion through effective communication and coordination among team members.
Created weekly and monthly reports and presentations for management team.
Coordinated site investigations, documented issues, and escalated to executive teams.
Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.
Inspected cleanliness of common areas and offices.
Negotiated contracts with suppliers to secure favorable terms and cost savings, contributing to budget adherence.
Conducted comprehensive training programs for new hires, ensuring high level of competency and adherence to safety standards.
Site Manager
Quad Services
01.2021 - 10.2023
Interviewed, hired, and trained new workers.
Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
Oversaw all daily office operations and equipment maintenance.
Complied with safe operating practices and assessed operational procedures against best practices.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Supervisor
GJK Facility Services
01.2019 - 12.2020
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Leading Hand
Go Gardening
03.2018 - 01.2019
Developed a strong rapport with staff members through effective communication and leadership skills.
Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
Promoted safety awareness among the workforce, leading to reduced incidents and accidents on site.
Ensured adherence to company policies, industry regulations, and best practices throughout all aspects of project management.
Applied troubleshooting and diagnostics abilities to assess repair and maintenance needs.
Mentored junior staff members to enhance their technical skills and boost overall team performance.
Provided expert customer service and technical support to clients.
Coordinated project resources, ensuring timely completion of tasks while maintaining high-quality standards.
Education
Associate Degree - Digital Communications And Media
Technical Institute
Serbia
08.2000
Skills
Team leadership
Site inspection and management
Quality assurance
Problem-solving
Staff management
Management
Site coordination
Conflict resolution
Site safety
Multitasking and organization
Customer relationship management
Flexibility and adaptability
Documentation and reporting
Cost estimation
Certification
Customer service and First aid certificate
Languages
Serbian
Native or Bilingual
Hungarian
Native or Bilingual
German
Limited Working
Timeline
Site Manager
SKG Cleaning Services Group
11.2023 - Current
Site Manager
Quad Services
01.2021 - 10.2023
Supervisor
GJK Facility Services
01.2019 - 12.2020
Leading Hand
Go Gardening
03.2018 - 01.2019
Customer service and First aid certificate
Associate Degree - Digital Communications And Media
Technical Institute
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