VALENTIN REY
Melbourne,Australia
Summary
Focused and reliable section waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
Senior Section Waiter
Maison Batard
11.2024 - Current
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Front of House Supervisor
Porter Restaurant
08.2023 - 06.2024
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
SECTION WAITER
LA LUNA BISTRO
11.2022 - 06.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
SECTION WAITER
MITRE TAVERN
03.2022 - 01.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Communicated with kitchen staff to enable accurate food preparation.
SECTION WAITER
PURE SOUTH DINING
12.2019 - 03.2020
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Manager
Le Grand Joseph Restaurant
01.2017 - 01.2019
- Helped guests choose the menu
- Developed excellent customer relations
- Opened and closed restaurant independently, restocked depleted items daily, signed checks to distributors, helped prepare for events
- Legitimately cared and concerned for patrons by being a responsible bartender/server
Waiter and bartender
Lake & Montagnes
01.2016 - 01.2019
- Responsible for training new employees.
- Maintained a clean atmosphere, was responsible to keep area clean, and help clean other areas if there was slow time
- Assisted manager with making plans for banquets for weddings, corporate events and parties.
- Participated in planning, preparing, cooking, and serving meals when a cook was not available
Waiter
Auberge du Moulin Restaurant
06.2016 - 08.2016
- Greeted and seated customers in a friendly manner
- Communicated product knowledge to facilitate guest decision making.
- Informed customers of daily specials and promotions
- Recommended specified items from the menu
- Conducted final check of food items prior to serving customers to ensure quality maintenance
Waiter
Les Cornettes Restaurant
05.2014 - 10.2014
- Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude.
- Worked diligently to assist co-workers when necessary
Waiter and bartender
Les Halles Restaurant
03.2013 - 04.2014
- Demonstrated ability to keep the bar organized, stocked and clean
- Monitored cash registers and collected payments for drinks and food
- Stocked and tracked inventory and supplies
- Prepared orders in fast-paced environment
Waiter
Le Gailly Restaurant
11.2011 - 08.2013
- Welcoming customers, help them to sit down
- Cleaned more than 50 tables a day and counters after customers finished dining
- Worked with other waiter as a team to take care customer with questions, and helped manager to train new part time waiters
- Informed customers of daily specials and promotions
- Delivered food to 50 different tables throughout the restaurant floor in a timely manner
Education
Diploma - Employe De Restaurants
Lucien Ravit School
Livron Sur Drome06-2013
Skills
- Salesmanship
- Customer service
- Team building
- Staff supervision
- Quality control
- Upselling strategies
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Senior Section Waiter
Maison Batard
11.2024 - Current
Front of House Supervisor
Porter Restaurant
08.2023 - 06.2024
SECTION WAITER
LA LUNA BISTRO
11.2022 - 06.2023
SECTION WAITER
MITRE TAVERN
03.2022 - 01.2023
SECTION WAITER
PURE SOUTH DINING
12.2019 - 03.2020
Manager
Le Grand Joseph Restaurant
01.2017 - 01.2019
Waiter
Auberge du Moulin Restaurant
06.2016 - 08.2016
Waiter and bartender
Lake & Montagnes
01.2016 - 01.2019
Waiter
Les Cornettes Restaurant
05.2014 - 10.2014
Waiter and bartender
Les Halles Restaurant
03.2013 - 04.2014
Waiter
Le Gailly Restaurant
11.2011 - 08.2013
Diploma - Employe De Restaurants
Lucien Ravit School
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