VALENTINA ESTRADA
Randwick,Australia
Summary
Proven ability to establish and maintain excellent communication and relationships with clients as well as employees and employers. Dedicated to identify customers needs and delivering effective solutions to all problems. Bilingual, hardworking and ready to join a team. Focused on furthering my career in hospitality and customer service. Fast learner and ready to add value to my next role as a friendly, motivated and punctual employee.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Elixr Health Clubs
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collect/ take fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Organized and maintained files and records to ensure up-to-date documentation.
Legal Assistant
Kate Williams Medical Law Specialists
01.2023 - 08.2024
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Draft and finalised letters in regards to requesting medical records for clients when needed.
- Follow up via phone call and email the progress of medical records which have been requested for clients
- Utilised system/program called "LEAP" on an everyday basis in order to keep on track of all matters and files of clients.
- Diarised court orders for each matter to the appropriate solicitor which holds carriage of the case to keep up to date and notify solicitors of any upcoming mediations or court appearances.
- Organised documents to manage paper and electronic filing system of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communication.
- Managed accounts and client records, observing confidentiality, and extreme discretion.
- Scheduled face to face conferences with clients and solicitors
- Managed the reception phone at all times and direct calls to the appropriate solicitor if necessary, otherwise calls are effectively handled in regards to enquiries or other assistance clients may need.
- Revised and finalised briefs and memos.
- Managed clerical needs such as opening files and closing files, scanning and posting documents to direct person/company.
- Managed all Medicare progress for all clients and their claims, including submitting forms to obtain a Claims History Statement and a Valid Notice of Charge.
- Handled all Trust Account Payments.
- Assisted with preparation of trial materials and documents
- Booked and organised mediation rooms for the settling of a matter and communicated with the Defendant.
- Managed all tax invoices/ receipts with our accounts team.
- Kept office tidy and clean at all times.
- Managed restock of stationary products for the office when needed.
Customer Service and Hospitality
Gordons Cafe
04.2021 - 12.2022
- I have many roles as an employee such as making juices in the juice section, serving customers in the register taking orders and taking out from the back of the house to the customers
- An additional role in the cafe is waitressing and ordering food and drinks
- Providing detailed information on the menu of the cafe when asked by customers
- Performed in front-of-the-house duties and collecting the customers bills
- I have also taken on the role of training other employees as I am capable and have had a lot of experience at the cafe
- Taking oncoming calls from customers for order and table bookings
- Using electronic system and setting up booked tables through an App (HeyYou)
- Following up shops and clients through the phone regarding to food orders and cafe materials/ stock
Kingsmore Meats
04.2020 - 02.2021
- Greeting and serving customers
- Taking orders from customers
- Waitress tables as well as cleaning tables and chairs thoroughly for the next customers dinning in
- Running errands to the shops when food and supplies were needed
- Cutting a variety of meats and used the chicken schnitzel process which includes dipping chicken in egg liquid and coating with breadcrumbs
- Customer service and Hospitality
Customer Service & Trades Assistant
Eastern Beaches Painting
01.2020 - 11.2020
- Communicated with potential customers to confirm job requirements via phone and email
- Scheduled quote visits into online calendar ensuring accuracy of quote time, property address and customer details
- Assisted Managing Director with note taking during quote visits, using effective listening skills to document details required for quotation submission
- Assisted onsite upon completion of jobs to ensure customers homes are thoroughly cleaned prior to job handover.
Bookings Coordinator
Miami Short Term Rentals
02.2019 - 10.2019
- Reply to accommodation enquiries and receive incomming calls for new accommodation bookings
- Reconcile payments for deposits
- Receive, check and file customer identification documentation to accurate property folder
- Update availability calendars across mutliple booking websites
- Coordinate maintenance requests
- Customer service and hospitality
Education
Bachelors of Criminology And Community Justice - Criminology And Community Justice
Australian Catholic University
Sydney, NSW2025
High School Certificate - undefined
Randwick Girls High School
2022
Skills
- Adaptability
- Hard working
- Always on time
- Friendly and outgoing
- Ability to Multitask
Accomplishments
Completion of Schibello Coffee Barista Essentials Course and Make-up Design 101 Course
Certification
Schibello Coffee Barista Essentials Course , Schibello Coffee
MAY 2021 — PRESENT
Make-up Design 101, NIDA
JANUARY 2020
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Elixr Health Clubs
08.2024 - Current
Legal Assistant
Kate Williams Medical Law Specialists
01.2023 - 08.2024
Customer Service and Hospitality
Gordons Cafe
04.2021 - 12.2022
Kingsmore Meats
04.2020 - 02.2021
Customer Service & Trades Assistant
Eastern Beaches Painting
01.2020 - 11.2020
Bookings Coordinator
Miami Short Term Rentals
02.2019 - 10.2019
Bachelors of Criminology And Community Justice - Criminology And Community Justice
Australian Catholic University
High School Certificate - undefined
Randwick Girls High School
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