Summary
Overview
Work History
Education
Skills
Certification
Timeline
Accomplishments
Affiliations
Work Availability
Languages
Work Preference
References
Software
Generic
Valentina Haziri

Valentina Haziri

Hampton Park,VIC

Summary

Dynamic, multi-faceted, resourceful Professional Project Manager bringing 14+ years of experience in leadership, covering project and product management including business processes, implementing, and supporting complex infrastructures for fast-growing startups. Certified Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows. A fast and eager learner, I am detail oriented and adapt to changing project requirements quickly to meet business goals. Above anything else, I seek meaning.

Overview

16
16
years of professional experience
1
1

PSM I (Professional Scrum Master)

1
1

PSPO I (Professional Scrum Product Owner)

1
1

CB-PMO Baseline Certified Consultant

Work History

PMO Manager/Agile Coach (Consultant)

ND BIT SEE
05.2023 - Current
  • Manage project deliverables and recordkeeping
  • Support the management and leadership of the company in all project matters, establishing an efficient organizational structure with necessary tools and resources
  • Developed comprehensive project plans for successful execution of multiple concurrent projects, resulting in timely completion within budget constraints.
  • Develop and implement strategies for enhancing project quality and efficiency.
  • Built strong partnerships with external stakeholders through timely communication, setting realistic expectations, and delivering on commitments consistently.
  • Mentored junior project managers through ongoing coaching and support, contributing to their professional growth and development.
  • Facilitated effective change management processes that allowed for seamless transitions during critical phases of projects.
  • Implemented performance measurement techniques and metrics to objectively assess the effectiveness of PMO processes and employee performance.

Head of Project Management/Corporate Agile Coach

Amygdalab Ltd
04.2021 - 08.2022
  • Served as the Head of Project Management and a Corporate Agile Coach for multiple projects related to the development and implementation of a SaaS product used for providing digital services to international clients in the fintech industry in more than 30 countries
  • Served as the point of escalation between IT and business teams, guiding strategic efforts, and functional, and operational optimization
  • Analyzed needs, identified solutions, executed pre-projects, developed processes, implemented solutions, and managed budgets and deadlines
  • Ensured project consistency and quality with expertise in development, technology, and integration by creating and following a Requirement Compliance Matrix
  • Planned, organized, and lead multiple projects for migrations: on-prem to the cloud (AWS) environments, on-prem to private cloud environments, as well as cloud-to-cloud environment migrations
  • Managed 15+ remote staff, promote cross-functional team & cross-product team building, and increased opportunities for personal development
  • Performed routine Change Management and implemented Resource Capacity Planning & Utilization across 3 product teams
  • Enabled the Agile team to increase its throughput by 15% through the use of swarming around features and other high-collaboration approaches
  • Facilitated test-driven development on all projects increasing quality by 17% (Benchmarked against historical data.) Saved the company money across 3 product teams by 15% with the implementation of agile processes internally and with clients, changing costing strategies for different clients on different phases of the project delivery
  • Curated a million-euro implementation project that saves 2.5M on operational inefficiencies between the sales and development departments
  • Managed the workload and project documentation using the Atlassian stack – Jira / Confluence and Monday.com, maintaining open team communication through Slack.

Senior Project Manager

Povio Labs
12.2020 - 05.2021
  • Worked as a Senior Project Manager remotely for a US-based company, providing project management services and resources for clients in various industries (medical, text-to-speech, booking/organizing events)
  • Managed the full life-cycle of projects including post-mortem, performed change management, and ensured the projects are fully compliant with the requirements
  • Managed and delivered multiple projects (7-8) in parallel with multiple remote teams from contract signing to delivery and budget management for different clients
  • Managed the budgets for multiple projects, planned resources as well as resource utilization
  • Performed upselling services of 20% to existing clients in the first 1-2 months of project execution
  • Contributed to improving the PM Standards & Processes with other PMs and PMO
  • Managed the workload and project documentation using the Atlassian stack – Jira / Confluence, Trello, and Asana, maintaining open team communication through Slack.

Head of Project Management/Consultant

Apper
07.2020 - 11.2020
  • Served as the Head of Project Management for a Switzerland-based IT development company that developed websites and web-based applications for (IOS/Android) for international clients from various industries
  • Administered and monitored projects such that cost, quality, schedule, & benefits realization are controlled and achieved
  • This will be done by ensuring that all projects adhere to the best practices & standard approaches for project management
  • Responsible for improving Apper’s project delivery, processes, systems, and guidance
  • 40+ % increase in product delivery efficiency as validated by the client on my LinkedIn
  • Working with multiple projects, planning resources, and dependencies across teams
  • Client liaison in planning and delivering milestones of the project
  • Develop relevant metrics that help the team see how they are progressing and provide management insight regarding the performance of the team
  • Ensure cross-project dependencies are managed
  • Provide support to project planning, milestone management, scope management, resource forecasting; financial management and change management across the PMO
  • Prepare regular status reports to all levels of the business
  • Recruit and develop Project Management resources
  • Managed the workload and project documentation using the Atlassian stack – Jira / Confluence, maintaining open team communication through Slack.

Senior Project Manager

Polymath Labs
07.2019 - 03.2020
  • Worked as a Senior Project Manager for a US-based company with offices in Kosovo, providing Project Management services for international clients, leading SaaS development and implementation project used for tax management and other projects implemented in health & fitness
  • Work with the Product Management team to define the roadmap for any given product and translate this into user stories
  • Develop relevant metrics that help the team see how they are progressing and provide management insight regarding the performance of the team
  • Managed distributed teams in 4 different time zones (U.S
  • South America, Macedonia, and Kosovo)
  • Manage Sprints, release process, daily standups, and retrospective meetings to ensure projects are on track for delivery, as well as routine Change Management
  • Provide leadership in the establishment and development of project resource allocation and schedules in individual and group estimations
  • Work with inside/outside consultants on complex UI/UX issues and work with graphic designers to create mockups/wireframes for simpler changes
  • Plan customer issues with the teams to deliver them in upcoming releases
  • Proactively identify and track project risks and develop mitigation plans to manage risk
  • Develop, model, and coach/train/mentor junior PM and the team on the Project Management Methodology
  • Develop and maintain the Project Management Library of artifacts as a standard for the company to use in all its projects
  • Managed the workload and project documentation using the Azure DevOps Tools / Atlassian package – Jira / Confluence, maintaining open team communication through Microsoft Teams, Slack, and Zoom.

Senior Project Manager/Program Manager

UCX Market
11.2018 - 06.2019
  • Served as a Senior Project Manager / Program Manager for a US-based company with offices in Kosovo, leading the development of a cloud-based modular SaaS product used for organizing and managing businesses
  • Implementing, monitoring & and continuously improving company agile processes in the delivery of services and products
  • Change Management
  • Reporting to the VP of Technical Sales/Product Manager in U.S
  • Executive Management in KS on cross-platform teams' product development progress
  • Portfolio Reporting to the U.S
  • Management & KS Management on the status of all projects across the company
  • Developing high-level scheduling & costing of projects for potential clients in coordination with key technical experts and resource managers for the available resources
  • Developing cross-functional roadmap release plan with the VP of Technical Sales/Product Manager, Key
  • Leading the Technical Management Team and Cross-functional PMs, as well as performing routine Change Management tasks
  • Re-structured and matured the company’s project management practices & competencies
  • Trained and mentored PMs/QAs in embracing agile best practices
  • Managed planning and development of a product for one of the clients from the Product Roadmap to the creation of Epics/Features/Stories & preparation of environments and deployment plans
  • Managed the workload and project documentation using the Atlassian package – Jira / Confluence, maintaining open team communication through Slack and Zoom.

Project Manager - Software Development Department

Cacttus sh.a
09.2009 - 09.2018
  • Worked as a Project Manager for the Software Development Department, leading software development efforts and service implementations for clients based in Kosovo and countries from the neighbouring region.
  • Responsible for the successful delivery of all IT projects for the Software Development Department including web & desktop applications in different industry domains such as (Health Clinics, Dental, Banks (SharePoint DMS System, Tender & Procurement Mngt System), Education (Student Mngt Information System for primary/secondary & tertiary education), Kosovo Courts & Prosecution Mngt System
  • Key role in client management during the entire project’s lifecycle
  • Skillfully captured business processes, gathered and documented business requirements, and produced functional and technical specifications with the key technical management team
  • Key role in the implementation of ISO Standards 9001: 2001 & 27001 for the Software Development Department
  • Internal Auditor on passing the re-certification of ISO standards 9001 & 27001
  • Successfully performed flexible project management, project task organization, budget, and deadline management with the internal project team and external client teams
  • Provide technical, administrative & operational management of assigned projects or tasks, including contract and sub-contractor management
  • Work with the Functional Manager to manage, support and create project budgets
  • Worked with the PMO Manager to champion ongoing process improvement initiatives to implement best practices for Agile Project Management and other Change Management tasks
  • Create project proposals in collaboration with technical experts, external consultants, and cross-departmental managers during the Pre-Initiation phase
  • Work with Product Management on the client side to understand the priority features for each milestone and fixes and cascade this information to Developers
  • Provide bi-weekly metrics reporting to the Steering Committees on relevant projects on burn down progress, lead & cycle time of the developers measuring the number of defects per developer produced and release updates
  • Managed the workload and project documentation using MS Project, SharePoint, and the Atlassian package – Jira / Confluence, maintaining open team communication through Microsoft Teams.

Consultant/Project Coordinator - GIZ Project on Basel II Implementation

Central Bank of the Republic of Kosovo
12.2014 - 12.2015
  • Local Consultant supporting the Basel Implementation Project Team in coordination with relevant departments within the Central Bank of the Republic of Kosovo as well as with the Banking Association and banks in Kosovo regarding implementation of new requirements
  • Coordinating the evaluation of risk management practices and measurements for the Basel Implementation Project Team
  • Providing support to the Basel Implementation Project team in structuring minor projects in support of the Basel Project activities across various stakeholders.

Project Coordinator to the Resident Advisor - U.S. Treasury

Central Bank of the Republic of Kosovo
04.2012 - 11.2014
  • Project coordinator for the Housing Finance Project a non-technology project, producing and coordinating the collection of complex data items regarding housing sales, financing, and construction of residential and commercial properties in Kosovo for a data survey
  • Individually managed the entire process, working with the individual builders/developers and Government agencies to coordinate and ensure submission on a timely basis and the accuracy of the data collected
  • The sole representative of the project at times in interviews and meetings with government agencies and Parliamentary Committees, confidence in dealing with the Governors of CBK, the Minister of Spatial Planning, and other high-level officials as the various dealing as part of the project objectives.

Business Analyst

Wesley Mission Melbourne
12.2008 - 06.2009
  • Conducted business requirement definition, business process documentation, and organization-wide training & support, covering 98 locations in Victoria (disability homes)
  • Coordinated activities and worked closely with the Systems Administrator in moving the entire organization to Citrix Server, enabling users of PCs, Apple Macintosh, X terminals, and UNIX workstations to access and use those systems available to them using Windows operating systems.

Business Analyst

Able Australia Services
03.2008 - 12.2008
  • Key role in analysis & design for a web-based adaptable workflow (Induction Employee System) for use across the entire organization to streamline endorsement procedures for administrative processes
  • Writing Business Requirement Specifications (using UML Modelling Diagrams) that successfully delivered necessary change in a manageable and non-intrusive way.

Education

M.S., Project Management (PMI accredited) -

University of Sydney
01.2012

B.S., Information Technology -

Monash University
01.2009

Skills

  • Leadership
  • Budget Management
  • Planning
  • Influence
  • Delegation
  • Negotiation
  • Empathetic
  • Scope Management
  • Project Scheduling
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Stakeholder Relations
  • Scrum Framework Expertise
  • Agile Metrics Tracking
  • Backlog Grooming
  • Release planning
  • Product Owner Collaboration
  • Sprint Planning
  • Software Development Lifecycle
  • Resource Allocation
  • Meeting facilitation
  • Team Leadership
  • Agile Coaching

Certification

  • CB-PMO Consultant Certified PMO Global Institute
  • 2023 GDPR in a Nutshell Udemy 2022
  • Professional Scrum Master (PSM I) Scrum.org 2020
  • Professional Product Owner (PSPO I) Scrum.org 2021
  • CompTIA Project CompTIA 2011
  • MS SQL Server, Implementation Microsoft 2010 & Maintenance
  • Google Anita Borg Scholarship Recipient Google Australia 2007
  • Dux Visual Arts Hobart Secondary College 2003
  • Commonwealth Equity Scholarship Hobart Secondary College 2002

Timeline

PMO Manager/Agile Coach (Consultant)

ND BIT SEE
05.2023 - Current

Head of Project Management/Corporate Agile Coach

Amygdalab Ltd
04.2021 - 08.2022

Senior Project Manager

Povio Labs
12.2020 - 05.2021

Head of Project Management/Consultant

Apper
07.2020 - 11.2020

Senior Project Manager

Polymath Labs
07.2019 - 03.2020

Senior Project Manager/Program Manager

UCX Market
11.2018 - 06.2019

Consultant/Project Coordinator - GIZ Project on Basel II Implementation

Central Bank of the Republic of Kosovo
12.2014 - 12.2015

Project Coordinator to the Resident Advisor - U.S. Treasury

Central Bank of the Republic of Kosovo
04.2012 - 11.2014

Project Manager - Software Development Department

Cacttus sh.a
09.2009 - 09.2018

Business Analyst

Wesley Mission Melbourne
12.2008 - 06.2009

Business Analyst

Able Australia Services
03.2008 - 12.2008

M.S., Project Management (PMI accredited) -

University of Sydney

B.S., Information Technology -

Monash University

Accomplishments

  • Accelerate the delivery and performance of teams and enhance the organizational structure.
  • Successfully led an initiative to introduce Scrum/Kanban to a group of companies operating under one umbrella group, of over 70 people.
  • Coached and mentored other team members in Scrum & Scrumban ceremonies and educated product owners in Agile. Customer satisfaction on Agile-led projects increased by 23% in the first six months, benchmarked against non-Agile projects.
  • Upselling to existing clients within 1-2 months of the project with a Customer satisfaction score (NPS) of 10/10 while managing 7-8 clients in different domains in parallel with different teams.

Affiliations

  • Member of PMO-Global Institute

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Full Professional
Albanian
Native or Bilingual

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits4-day work weekPaid time offWork from home optionStock Options / Equity / Profit SharingFlexible work hoursTeam Building / Company Retreats401k match

References

Available on request

Software

MS Project

MS Sharepoint

Jira & Confluence Administration

Azure DevOps Task Management

Trello

Asana

Mondaycom

MS CRM

MS Office

MS Outlook

Google Suite

Shopify administration/configuration

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Valentina Haziri