Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valentina Ibrahim

Melbourne,VIC

Summary

By leveraging my background as an SDR and SSC,
I am eager to transition into an HR role where I can leverage my skills in communication,
relationship-building, and problem-solving to attract, develop, and retain top talent while
contributing to the overall growth and success of the organization.

Overview

2
2
years of professional experience

Work History

SSC

Thryv
08.2023 - Current
  • Collaborated with clients to analyze their business processes and needs, identifying opportunities to optimize workflow efficiency and revenue generation using software solutions.
  • Led software demonstrations and presentations, effectively conveying complex technical information to diverse audiences, resulting in a successful sales conversions.
  • Built and maintained long-term client relationships, serving as the main point of contact for inquiries, updates, and support, resulting in a customer retention.
  • Conducted thorough needs assessments and gathered client feedback to tailor software solutions to specific requirements.
  • Worked closely with cross-functional teams, including sales, development, and support, to ensure seamless execution of projects and alignment with client and organisational expectations.

Sales Development Representative & Live Chat Tech

Thryv
02.2022 - 08.2023
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Developed and maintained positive relationships with key decision-makers and influencers.
  • Utilized Sales Force, Sales Loft, Outlook, TEAMS and SLACK to manage sensitive client information and update existing and new client profiles.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Generated and qualified leads through targeted outreach, resulting in a consistently high conversion rate and exceeding monthly quotas by an average of 20%.
  • Developed and maintained a robust pipeline by conducting thorough market research and identifying potential clients' needs and pain points.
  • Collaborated closely with the sales team to ensure smooth handoff of leads, providing detailed insights to facilitate effective sales strategies.
  • Effectively communicated the value proposition of products and services to prospects, utilizing persuasive communication skills honed through numerous successful interactions.
  • Utilized CRM tools to track interactions, maintain accurate lead information, and generate performance reports to support data-driven decision-making.
    Customer Relations Associate
  • Consistently exceeded KPI's
  • MVP rep for sales conversation 2 months running
  • Was promoted out of the channel into role of SSC

Education

Advanced Diploma - Criminal Justice

Kangan Institute
Melbourne, VIC
01.2014

Skills

  • Strong analytical and problem-solving abilities cultivated through analyzing client needs and delivering tailored software solutions
  • Excellent communication and presentation skills demonstrated through client interactions and software demonstrations
  • Proficient in CRM systems and tools for managing client relationships, sales processes, and data analysis
  • Strategic thinker with track record of exceeding sales targets and driving revenue growth
  • Detail-oriented and organized, capable of managing complex projects and multitasking effectively
  • Adaptability and willingness to learn, with proven ability to excel in dynamic environments
  • Strong interpersonal and communication skills developed through client interactions and relationship-building as an SDR
  • Proficient in utilizing CRM systems and tools for lead management and performance tracking
    Solid analytical skills for identifying trends, patterns, and areas for improvement
  • Detail-oriented and organized, capable of managing multiple tasks and priorities
    Adaptability and quick learner, with ability to thrive in fast-paced environments
  • Empathetic and approachable, fostering positive relationships and contributing to a harmonious work environment

Languages

Arabic
Professional Working

Timeline

SSC

Thryv
08.2023 - Current

Sales Development Representative & Live Chat Tech

Thryv
02.2022 - 08.2023

Advanced Diploma - Criminal Justice

Kangan Institute

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Valentina Ibrahim