Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Valentina Shakira Serra

Summary

I am a dynamic professional with extensive experience in customer service and inventory management at Reject Shop. Proven ability to motivate teams and resolve issues effectively, ensuring high satisfaction levels. Skilled in cash handling and problem-solving, consistently enhancing operational efficiency and team performance. Committed to delivering exceptional results in fast-paced environments. I always ask for constructive criticism so that I can get better at everything I do. I'm not afraid to seek clarification or extra advice from those with more knowledge. I've learned during the many years I've spent in school that asking for criticism and getting other people's ideas on how I may get better, improve and make my work to the best of my abilities.

Overview

5
5
years of professional experience

Work History

Casual team leader/ Assistant manager

Reject Shop
10.2023 - Current
  • Coordinated inventory management to ensure stock availability and organisation.
  • Operated cash registers and processed transactions.
  • Balancing cash drawers at the end of the trade day, and managing cash flow.
  • Monitored staff performance and provided constructive feedback regularly.
  • Discussing team priorities and workflows with senior management and other team leaders.
  • Managing paperwork.
  • Assisted in resolving customer complaints to maintain satisfaction levels.
  • Led team meetings to discuss daily operations and address challenges.

casual server and caterer

Dino pizza
09.2022 - 05.2023
  • Ability to multitask in cooking, as well as in food handling and packaging.
  • Provides accuracy and professionalism in cash handling.
  • Organised food preparation stations and regularly replenished supplies.
  • Off-site catering for events (birthdays, weddings, graduations).
  • Abiding by all OH&S policies and procedures.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Displayed enthusiasm and knowledge about the restaurant’s menu and products.

casual customer services

Penrith panthers
04.2020 - 09.2022
  • Setting up for the Panthers game day.
  • Customer service assistance in the merchandise shop during game day.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Organised merchandise displays to enhance visual appeal and accessibility.
  • Performed cash handling duties such as counting money, reconciling registers, depositing funds.

Education

Year 12 -

Caroline Chisholm College
Glenmore Park, NSW
11-2025

Primary -

St Aidens Catholic Primary
Maroubra, NSW
01.2019

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Cash handling
  • Overseeing daily activities

Awards

2025: Bronze award, Silver award, Principal's award Semester 1 

2024: Bronze award, Silver award, Principal's award Semester 1 & 2, and Community Service award

2023: Bronze award, 2022 Bronze award, Silver award, Principal's award Semester 1, Liturgy Committee and Open night tours.

2021: Bronze award, Silver award and Community Service award.

2020: Bronze award, Silver award and Community Service award.

Timeline

Casual team leader/ Assistant manager

Reject Shop
10.2023 - Current

casual server and caterer

Dino pizza
09.2022 - 05.2023

casual customer services

Penrith panthers
04.2020 - 09.2022

Year 12 -

Caroline Chisholm College

Primary -

St Aidens Catholic Primary

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Valentina Shakira Serra