Valentina Testa

With a unique combination of lived experience, customer-focused work, and family care, I bring a compassionate approach to the role of a NDIS Mental Health Support Worker.

• Lived Experience as a Primary Carer: For several years, I supported my mother through complex mental health and disability-related challenges. This included managing daily routines, emotional regulation, medication support, and advocating for her needs across healthcare and community services including NDIS. This experience has given me a deep understanding of the practical and emotional needs of individuals living with mental illness and disability, and the importance of person-centred, trauma-informed care.

• Hospitality & Customer Service Background: My work in hospitality has developed my ability to build rapport quickly, manage stressful situations with calm professionalism, and respond flexibly to individual needs. I’ve learned to communicate clearly, resolve issues sensitively, and treat all individuals with respect—skills that translate directly into the support work environment.

• Parenting Experience: As a mother of two, I’ve developed strong multitasking, emotional regulation, and caregiving abilities. Supporting my children’s development has strengthened my patience, adaptability, and commitment to creating a safe, supportive environment—key traits for supporting NDIS participants of all ages.

Dear Hiring Manager,

I am excited to apply for the NDIS Mental Health Support Worker position at Animo. With lived experience caring for a family member with mental health and disability challenges, alongside a strong background in customer service and parenting, I bring empathy, reliability, and a calm, practical approach to person-centred care.

As a primary carer for my mother, I developed key skills in emotional support, daily care assistance, and advocacy. This role taught me the importance of compassion, patience, and understanding individual needs—all of which align with Animo's values of dignity and empowerment. My hospitality background has strengthened my communication and conflict resolution skills, and being a parent has taught me how to manage multiple responsibilities with warmth, structure, and adaptability.

I am genuinely passionate about supporting others to live with confidence and independence, and I would welcome the opportunity to contribute to the Amino team. 

Thank you for your time and consideration. I look forward to the possibility of an interview.

Kind regards,
Valentina