Valentine Juma
Sunshine,VIC
Summary
A dynamic and an outgoing individual who continuously seeks to better herself academically and professionally in her field of specialization. An open-minded, resilient team player who works round the clock so as to accomplish given tasks and goals. I strive to be a committed professional with improved research skills to impact positively on my organization as well as the society.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Administrator and IT Support
Afratech Limited
09.2021 - 08.2023
- Installation of Software and Operating Systems on desktops
- Installation of Hardware and troubleshooting of desktops and laptops
- Application Software installation
- Internet, MS Outlook Configuration and troubleshooting
- Developing and implementing an effective maintenance and service routine of IT equipment i.e Desktops, laptops, scanners and printers
- Printer drivers’ installation and troubleshooting of different types of printers
- Performing data back up and transfer on desktops and laptops
- Antivirus installations and configurations
- On-site and remote IT support
Solutions Team Attachee
Afratech Limited
06.2021 - 09.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered incoming calls and emails to provide product information, features and benefits.
IT Attachee
Kenya Ports Authority
01.2020 - 03.2020
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
Education
Master of Science - Data Analytics
Melbourne Institute of Technology
Melbourne, VIC09.2025
Bachelor of Business Information Technology (BBIT) -
Strathmore University
2021
Bridging Course in Mathematics - Business Mathematics -
Kenya Institute
of Management (KIM)
2017
Kenya Certificate of Secondary Education -
KCSE, Mary Hill Girls High School
2016
Kenya Certificate of Primary Education -
KCPE, Booker Academy
2012
Skills
- CorelDraw
- Telephone Etiquette
- Customer Service Excellence
- Data Entry
- Customer Information Databases
- Organization and Recordkeeping
- Service Team Support
- Customer Service and Assistance
- Hardware support and maintenance
- Customer Relationship Management (CRM) Software
- Service Level Agreements
- Report Generation
- Communication and professionalism
- Office 365
- Troubleshooting
Accomplishments
- Community Service and Outreach Activities2018: Community Based Attachment (CBA) at Mombasa Hospital
- This is a mandatory attachment at Strathmore University for all undergraduate courses where the students offer service the community in various institutions such as hospitals, schools, prisons, and children’s homes e.t.c
- The services I rendered at the hospital include:
- Cleaning various units within the hospital
- Emptying dustbins
- Food stock taking and control
- Taking food orders from patients
- Preparing patients’ fruits and salads
- Packing patients’ food
- Serving food to patients
Certification
2021: Studied Certified Computer Programming Course at Institute of Advanced Technology (IAT) - Mombasa Campus.
2020-2021: Studied A+ Certification Course at Institute of Advanced Technology (IAT) - Mombasa Campus.
2017-2020: ICDL (International Computer Driving Licence) course at Institute of Advanced Technology (IAT) – Mombasa Campus.
Affiliations
Member of Computer Society of Kenya
Membership Number 134416
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
Service Administrator and IT Support
Afratech Limited
09.2021 - 08.2023
Solutions Team Attachee
Afratech Limited
06.2021 - 09.2021
IT Attachee
Kenya Ports Authority
01.2020 - 03.2020
Master of Science - Data Analytics
Melbourne Institute of Technology
Bachelor of Business Information Technology (BBIT) -
Strathmore University
Bridging Course in Mathematics - Business Mathematics -
Kenya Institute
of Management (KIM)
Kenya Certificate of Secondary Education -
KCSE, Mary Hill Girls High School
Kenya Certificate of Primary Education -
KCPE, Booker Academy
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