Valentine Udeogalanya
Oxley Park,NSW
Summary
Results-driven CRM specialist, bringing deep expertise in customer relationship management and data analysis. Adept at leveraging CRM software to enhance customer engagement and drive business growth. Strong collaborator, consistently delivering high-quality results in dynamic environments. Skilled in problem-solving, communication, and strategic planning, ensuring seamless team integration and adaptability.
Overview
6
6
years of professional experience
Work History
CRM
Torrens University: Blue Mountains Hotel School
Sydney, NSW
04.2024 - 12.2025
- Facilitated maintenance of customer relationship database to enhance data reliability and support operational efficiency.
- Analyzed customer data to create segmented lists, improving precision in marketing campaign outreach efforts.
- Collaborated with cross-functional teams to enhance customer engagement strategies.
- Analyzed customer feedback to identify trends and improve service delivery.
- Maintained CRM system documentation, ensuring adherence to best practices and standards.
- Executed regular data cleansing processes to optimize CRM performance and reporting accuracy.
- Trained new team members on CRM tools and operational procedures for effective usage.
- Facilitated communication between departments to streamline processes and improve customer satisfaction.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Supported marketing campaigns by segmenting customer lists for targeted outreach.
- Assisted in managing customer relationship database to ensure data accuracy and integrity.
Help Desk Technician
Dennis Computers
Edo State, Nigeria
03.2020 - 01.2022
- Provided technical support for hardware and software issues, ensuring timely resolution and user satisfaction.
- Diagnosed system failures and implemented effective solutions to minimize downtime.
- Assisted in the setup and configuration of new workstations, improving onboarding efficiency.
- Maintained accurate documentation of support tickets and resolutions for future reference.
- Trained junior technicians on troubleshooting techniques, enhancing team performance and knowledge sharing.
- Collaborated with cross-functional teams to streamline IT processes and improve service delivery.
- Analyzed customer data to identify trends, driving actionable insights for marketing initiatives.
- Developed targeted CRM strategies enhancing customer engagement and retention rates.
- Implemented automated workflows in CRM system, improving operational efficiency and team productivity.
- Collaborated with cross-functional teams to align CRM processes with overall business objectives.
- Led initiatives to integrate new technology solutions into existing CRM framework, enhancing user experience and functionality.
Education
Information And Communication Technology
Torrens University Australia
01-2026
Skills
- CRM software proficiency
- Lead generation techniques
- Cross-selling tactics
- Campaign management
- Performance tracking
- Sales strategy development
- Microsoft Excel and PowerPoint
- SAP implementation
- Zendesk experience
- Customer service
Timeline
CRM
Torrens University: Blue Mountains Hotel School
04.2024 - 12.2025
Help Desk Technician
Dennis Computers
03.2020 - 01.2022
Information And Communication Technology
Torrens University Australia