Valeria Avendano Rodriguez
Surrey Hills,Victoria
Summary
I am receptive, organized, quite dynamic, with a desire to overcome anything. In addition to this, I'm a quick learner and I fulfill adequately, with honesty and responsibility, the different activities I get assigned.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Port Melbourne Grocer
Port Melbourne, VIC
05.2023 - Current
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other local stores to find desired items for customers.
Sales Representative
Yarra Valley Hilltop
Kilsyth, VIC
03.2023 - 05.2024
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Waitress
Baci
Southbank, VIC
02.2023 - 03.2023
- Maintained a professional attitude while working in a fast-paced environment.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Bilingual Customer Service Agent
5CA
Utrecht, Netherlands
01.2022 - 01.2023
- Researched billing discrepancies as needed using internal databases.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Evaluated team members' performance during mock calls or chats in order to identify areas of improvement.
Bilingual Customer Service Agent
WEBHELP
Medellin, Antioquia
12.2020 - 12.2021
- Identified opportunities for process improvement within the customer service department.
- Researched billing discrepancies as needed using internal databases.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Bilingual Customer Service Agent
TELEPERFORMANCE
Medellin, Antioquia
06.2020 - 08.2020
- Identified opportunities for process improvement within the customer service department.
- Researched billing discrepancies as needed using internal databases.
Education
Bachelor of Arts - Foreign Language Teacher Education
UNIVERSIDAD DE ANTIOQUIA
Medellin, Antioquia08-2018
Elementary High School -
LICEO SALAZAR Y HERRERA
01.2015
Some College (No Degree) - Certificate IV in Management And Leadership
Greenwich College
Melbourne, VIC2nd semester of Bachelor in International Business -
TECNOLÓGICO DE ANTIOQUIA
Skills
- Word
- Excel
- Power Point
- Cash Register Operation
- Customer Assistance
- Cash Handling
- Customer Service
- Flexible Hours
Personal Reference
Miguel Mira, 0487 345 856
Daniela Kaur, 0416750805
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Limited
Timeline
Retail Assistant
Port Melbourne Grocer
05.2023 - Current
Sales Representative
Yarra Valley Hilltop
03.2023 - 05.2024
Waitress
Baci
02.2023 - 03.2023
Bilingual Customer Service Agent
5CA
01.2022 - 01.2023
Bilingual Customer Service Agent
WEBHELP
12.2020 - 12.2021
Bilingual Customer Service Agent
TELEPERFORMANCE
06.2020 - 08.2020
Bachelor of Arts - Foreign Language Teacher Education
UNIVERSIDAD DE ANTIOQUIA
Elementary High School -
LICEO SALAZAR Y HERRERA
Some College (No Degree) - Certificate IV in Management And Leadership
Greenwich College
2nd semester of Bachelor in International Business -
TECNOLÓGICO DE ANTIOQUIA
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