Valeria Ballantyne
Bulli,NSW
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
10
10
years of professional experience
Work History
Work Coordinator
Grosvernor Engineering Group
05.2015 - Current
- Enhanced team productivity by streamlining communication and implementing efficient workflow processes.
- Reduced project completion times by effectively prioritizing tasks and delegating responsibilities to team members.
- Increased client satisfaction by consistently delivering high-quality results on time and within budget constraints.
- Improved workplace safety with thorough risk assessments, timely updates of safety protocols, and regular staff training sessions.
- Established lasting relationships with clients through exceptional customer service, proactive problem-solving, and consistent follow-ups on project progress.
- Played a pivotal role in meeting project deadlines by closely monitoring progress, addressing potential setbacks, and adjusting plans as needed for optimal efficiency.
- Collaborated with cross-functional teams to ensure seamless integration of efforts towards achieving common objectives.
- Mentored junior team members by sharing valuable industry insights and providing constructive feedback on their performance for continuous improvement.
- Optimized resource allocation by carefully assessing workload demands and assigning tasks based on individual skills and availability.
- Facilitated open lines of communication among team members, fostering a collaborative work environment conducive to idea-sharing and problemsolving.
- Continuously sought ways to improve internal processes, making recommendations that led to increased efficiency across the board.
- Navigated complex situations involving multiple stakeholders with diplomacy and tact, resulting in successful outcomes even under challenging circumstances.
- Served as a trusted liaison between clients and internal teams, ensuring clear communication and timely resolution of any issues that arose during project execution.
Service Coordinator
Hirotec
05.2014 - 05.2015
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
Skills
- Scheduling Coordination
- Decision-Making
- Time Management
- Excellent Communication
- Self Motivation
- Problem-solving abilities
- Reliability
- Attention to Detail
- Analytical Thinking
- Interpersonal Communication
- Professionalism
- Task Prioritization
- Workload balancing
- Teamwork and Collaboration
- Multitasking
- Proactivity
Timeline
Work Coordinator
Grosvernor Engineering Group
05.2015 - Current
Service Coordinator
Hirotec
05.2014 - 05.2015
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