Hi, I’m
Valeria Chiarella
Concord,NSW
Overview
12
years of professional experience
6
Certifications
Summary
I apply my 16 years of experience in business administration and hospitality to ensure the smooth and efficient functioning of the company and the delivery of high-quality services to our clients and stakeholders. I have a strong background in managing, organizing, and coordinating support and operations procedures across multiple departments within the company.
I am skilled in business support, operations, customer success, and attention to detail, and I enjoy working in a fast-paced and collaborative environment. I am passionate about learning new skills, improving existing processes, and contributing to the growth and success of the company. I consider myself as the glue that bring all departments together to make sure we're all aligned.
Skills
- Business and Operations Management
- Project Coordination & Management
- Change Management
- Process Improvement
- Agile Methodologies
- IT Operations Support Management
- Team Building/Leadership
- Problem-Solving
- Interpersonal Skills
- Detail Oriented
- Critical Thinking
- Customer Relationship Management
- Stakeholder Engagement
- Cross-Functional Collaboration
- Fluent in 3 languages
Tools and Systems
Tools and Systems
Atlassian Admin
Jira
Confluence
Jira Service Management
Trello
Slack
Google Admin Workspace
Mural
Miro
Looop by 360
Xero
BambooHR
Small Improvements
Salesforce
Ironclad
Certification
- Certified Professional Scrum Master I (PSM I), Scrum.org
- Agile Team Facilitation - ICAgile
- Agile Fundamentals - ICAgile
- ChatGPT Prompt Engineering Primer - Cprime
- Management 3.0
- Jira Essentials with Agile Mindset: Cloud (ATP) - Atlassian
Work History
Cprime|Elabor8Sydney
Team Lead - Sales Support and Operations
02.2024 - Current
Job overview
- Direct operations staff by providing guidance, training, and support to meet company objectives.
- Establish task priorities and allocate resources effectively to maintain the team's productivity flow.
- Manage the day-to-day operations of the business.
- Coordinate with other departments including sales, marketing, finance, and HR to ensure efficient operations.
- Manage office activities and operations to secure efficiency and compliance with company policies.
- Lead cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Create detailed plans for implementing new systems and develop communication plans for informing staff about upcoming changes.
- Streamlined administrative processes, resulting in a 15% reduction in processing time.
- Manage IT equipment and provide support for IT-related issues.
- Financial management of company credit card and expenses, office lease, and budget.
Elabor8 - CPrimeSydney
Support & Administration Manager
10.2021 - 01.2024
Job overview
- Led, organized, and streamlined APAC support, admin, and operational procedures.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Developed Change Management and Communication Plan for seamless systems migrations.
- Manage office activities and operations to secure efficiency and compliance with company policies.
- Coordinated projects to ensure timely progress and successful outcomes.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Collaborate with IT Manager to address IT needs and manage internal systems effectively, including IT assets management.
- Supervise operations staff, handling hiring, training, and performance evaluation.
- Assisted the Head of HR with policies
- Managed budgets for travel and team-building activities.
- Manage IT equipment and support any IT-related issues.
- Provided quotes and invoices to our Atlassian customers.
Elabor8Sydney
Operations and Shared Services Coordinator
01.2021 - 10.2021
Job overview
- Play a pivotal role in advancing company productivity and success by overseeing diverse operational activities and catering to the needs of various teams and stakeholders.
- Tracked progress on projects related to shared services initiatives and reported results regularly.
- Proactively tackle operational challenges, devising solutions, and collaborating with relevant stakeholders for resolution.
- Assist in project coordination, diligently tracking progress, monitoring timelines, and ensuring timely deliverables.
- Identified opportunities for improving efficiency through automation or streamlining processes associated with Shared Services operations.
- Developed operational plans that address current needs as well as anticipate future requirements for efficient functioning of Shared Services activities.
- Organize and execute company-wide events to foster team cohesion and organizational synergy.
Elabor8Sydney
Office Administrator
08.2019 - 01.2021
Job overview
- Organise and coordinate company-wide administrative support and office procedures across all Elabor8 locations
- Oversee day-to-day office operations, such as managing office equipment, coordinating repairs and maintenance, and handling office-related contracts and agreements
- Address operational issues or concerns as they arise, finding solutions and working with relevant stakeholders to resolve them
- IT Support triage
- Coordinate and manage relationships with external vendors or service providers assisting with selection and contract negotiation.
- Organised team activities to build camaraderie and foster pleasant workplace culture.
- Handled sensitive and confidential employee information with complete discretion.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
The Queen of LeanMelbourne
Support Staff
10.2018 - 03.2019
Job overview
- Reporting to the business owner - running of operations of the business with a strong customer service focus.
- Support the Director, Facility Manager, Head Coach as well as the team of coaches.
- Client membership management.
- Organise events
- Created Marketing collateral and social media preparation and scheduling.
- Resolved customer inquiries in a timely manner.
- Educated customers on products and services offered by the company.
- Assisted customers with placing orders for products and services.
- Processed payments from customers using point of sale systems.
- Identified potential opportunities to upsell products or services to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Identified and pursued cross-selling opportunities to bring in high volume of new revenue per month.
Hilton Garden Inn ClaridgeRome
Assistant Front Office Manager
04.2014 - 07.2018
Job overview
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Maintained accurate records of guest accounts using property management system.
- Investigated customer complaints and took corrective action when necessary.
- Handled customer service issues, oversaw scheduling of other hotel staff and inventory, and managed some financial tasks
- Supervise the Front Office team to ensure optimum occupancy and average room rate to maximise revenue
- Empower the team to continue to deliver genuine passion for service excellence
- Attention to detail whilst building positive relationships with guests
- Lead, support, and train team members, ensuring staff represent brand and Hotel standards
- Proactively seeking new opportunities to build thrilling & memorable guest experience.
Hotel ClaridgeRome
Front Office Executive
04.2012 - 04.2014
Job overview
- Supported the Front Office Manager in overseeing daily operations and guest experiences
- Maintained accurate records of guest accounts using property management system.
- Provided leadership by setting an example for other employees to follow.
- Verified accuracy of charges on guest folios at check-out time.
- Resolved billing discrepancies in a timely manner.
- Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
- Enforced safety regulations among front office staff members.
Languages
Spanish
Native/ Bilingual
Italian
Native/ Bilingual
English
Native/ Bilingual
References
References
References available upon request.Timeline
Team Lead - Sales Support and Operations
Cprime|Elabor8
02.2024 - Current
Support & Administration Manager
Elabor8 - CPrime
10.2021 - 01.2024
Operations and Shared Services Coordinator
Elabor8
01.2021 - 10.2021
Office Administrator
Elabor8
08.2019 - 01.2021
Support Staff
The Queen of Lean
10.2018 - 03.2019
Assistant Front Office Manager
Hilton Garden Inn Claridge
04.2014 - 07.2018
Front Office Executive
Hotel Claridge
04.2012 - 04.2014
UET Scuola Universitaria Europea Per Il Turismo
Hotel Management And Operations
Education
UET Scuola Universitaria Europea Per Il Turismo
Hotel Management And Operations
University Overview
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