Valeria Londono Serna
CASTAWAYS BEACH,QLD
Summary
Graduate from the School of Aeronautical Instruction in Bogota, Colombia: with a professional degree as a cabin crew member; studies carried out in Miami, Florida at the High School Somerset Academy Silver Palms; active, dynamic, responsible person with ease for personal relationships, with excellent attitude for teamwork and leadership capacity. Willing to develop any work or function assigned in a group or individually. With extensive interest in always learning something new and with knowledge in foreign languages.
Overview
4
4
years of professional experience
Work History
Intaker Team Lead/Trainer
Family Car Buyers
11.2022 - 01.2024
- Train and advise incoming representatives as well as assisting customers with concerns, payments, and scheduling process.
Receptionist / Secretary for a law firm
Solvo
07.2022 - 11.2022
- Assist with handling calls and putting them through the correct team, manage important details of client profiles.
Bilingual Interpreting Agent / Bilingual appointment setter
Ilingo2
11.2021 - 07.2022
- Help in communication between two people with real-time translations through calls with adjusters, insurances, nurses, doctors and investigators as well as appointment scheduling through medical facilities.
Bilingual Agent / Customer Service representative
OneLink BPO
03.2021 - 10.2021
- Provide assistance and service to customers through chats, emails and calls.
Bilingual Agent/Customer success agent
Teleperformance Colombia
10.2019 - 12.2020
- Provide assistance and service to customers in real-time calls.
- Assist customers make payments. (Collections)
Education
Miami Heights Elementary School
Somerset Academy Silver Palms
Somerset Academy Silver Palms
School of Aeronautical Instruction
Additional Studies -
Greystone College
Brisbane, QLDSkills
- Active Listening
- Special Needs Clientele
- Processing payments
- Labor Relations
- Problem Resolution
- Fluent Bilingualism
- People Management
- Call center experience
- LiveChat Messaging
- Data Entry
- Inbound Call Management
Colombian Id Number
1000516155
Timeline
Intaker Team Lead/Trainer
Family Car Buyers
11.2022 - 01.2024
Receptionist / Secretary for a law firm
Solvo
07.2022 - 11.2022
Bilingual Interpreting Agent / Bilingual appointment setter
Ilingo2
11.2021 - 07.2022
Bilingual Agent / Customer Service representative
OneLink BPO
03.2021 - 10.2021
Bilingual Agent/Customer success agent
Teleperformance Colombia
10.2019 - 12.2020
Miami Heights Elementary School
Somerset Academy Silver Palms
Somerset Academy Silver Palms
School of Aeronautical Instruction
Additional Studies -
Greystone College
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