Valerie Kuta
Summary
Dedicated and empathetic professional with a proven track record of working with vulnerable populations. Seeking a challenging role where I can leverage my experience in delivering high-quality customer service, understanding and applying relevant legislation, and utilizing effective communication and organizational skills.
Overview
6
6
years of professional experience
Work History
Security Operations Specialist
Securitas
01.2020 - Current
- Worked closely with vulnerable populations, providing compassionate and supportive customer service.
- Demonstrated proficiency in understanding and applying relevant legislation, policies, and procedures.
- Developed effective relationships with clients and support services through strong interpersonal and communication skills.
- Utilized high-quality organizational skills to meet tight deadlines and achieve results.
- Collaborated within a team environment, effectively utilizing team resources to enhance overall efficiency.
- Maintained a safe environment by observing workplace health and safety requirements
- Developed situational awareness around behaviours and events
Library Services Assistant
Manpower
08.2019 - 03.2021
- Facilitated the processing of library card applications, ensuring accuracy in patron records and contact information.
- Located and provided library materials, resources, and technologies to fulfill patron requests effectively.
- Informed customers about ACT libraries, their facilities, and available resources.
- Offered general support and community knowledge, contributing to a positive library experience.
- Assisted patrons with printing and copying, tailoring services to personalized requirements.
- Maintained a comprehensive understanding of library policies and procedures, ensuring standards were smoothly enforced.
Petrol Station Attendant
EG Fuel
05.2018 - 03.2021
- Provided exceptional customer experiences through friendly, efficient, and knowledgeable service.
- Ensured the health and safety of customers, employees, and store associates by actively observing and resolving potential hazards.
- Maintained a high level of cleanliness and order in the work environment.
- Responded to customer issues in a calm and courteous manner, resolving concerns effectively.
- Demonstrated the ability to multitask and prioritize daily operations, contributing to the smooth functioning of the service.
- Stayed informed about and adhered to policies and procedures, promoting a compliant and secure working environment.
- Generated detailed reports covering various aspects such as data, system operation, and error monitoring, showcasing a commitment to accuracy and diligence.
Skills
- Quick learner with the ability to apply new skills to enhance daily tasks
- Accurate and efficient in day-to-day duties
- Respectful, friendly, and willing to assist wherever needed
- Adherence to standards, policies, and regulatory guidelines for a safe working environment
- Strong critical thinking skills for problem breakdown, solution evaluation, and decision-making
- Effective communication with supervisors, management, and clients
Timeline
Security Operations Specialist
Securitas
01.2020 - Current
Library Services Assistant
Manpower
08.2019 - 03.2021
Petrol Station Attendant
EG Fuel
05.2018 - 03.2021
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