Valerie Le
EIGHT MILE PLAINS,Queensland
Summary
Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.
Overview
2026
2026
years of professional experience
Work History
Waitress Trainer
MO 2 Authentic Vietnamese Food
Springfield, QLD
2024 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
- Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
Customer Service Cashier
Bake It
QLD
2024 - 2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
Education
Biomedical Sciences
Rochedale State High School
RochedaleSkills
- Team motivation
- Patience and tact
- Energy and enthusiasm
- Role modeling
- Client consultation
- Professionalism and ethics
- Hygiene and sanitation
- Advanced skincare techniques
Accomplishments
Volleyball medals
Netball medals
GPA 4.2+
Languages
Vietnamese
Native or Bilingual
Timeline
Waitress Trainer
MO 2 Authentic Vietnamese Food
2024 - Current
Customer Service Cashier
Bake It
2024 - 2025
Biomedical Sciences
Rochedale State High School