Valerie NG
39 Bertram Street ,QLD
Summary
Dynamic customer service professional with a proven track record at Sunstar Embroidery. Expert in customer complaint resolution and active listening, enhancing satisfaction by 20%. Skilled in time management and empathy, adept at processing orders and providing accurate product information. Collaborated effectively to boost team performance and ensure a positive client experience.
Overview
3
3
years of professional experience
Work History
Customer Service Sales Representative
Sunstar Embroidery
Brisbane, QLD
04.2022 - 01.2025
- Assisted customers with product inquiries.
- Adapted quickly to new processes and policies while maintaining high service standards.
- Supported sales team by processing orders and providing accurate product information.
- Collaborated with team members to enhance customer satisfaction through effective communication.
- Resolved customer complaints efficiently, ensuring a positive experience for all clients.
- Participated in training sessions to develop skills in sales techniques and product knowledge.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Education
Grade 11 At Wavell State High School
Brisbane, QLDSkills
- Customer service
- Time management
- Active listening
- Goal oriented
- Customer complaint resolution
- Empathy and patience
Timeline
Customer Service Sales Representative
Sunstar Embroidery
04.2022 - 01.2025
Grade 11 At Wavell State High School