Valerie Nolasco
Greenwich
Summary
Dynamic Product Manager with a proven track record in cash management solutions, product lifecycle management and stakeholder communications. Spearheaded initiatives that increased liquidity setups by 10% and reduced account opening time by 70%. Expert in data analytics, driving strategic decisions that enhance operational efficiency and client experience.
Overview
19
19
years of professional experience
Work History
Product Manager | Liquidity, Investments, Accounts
Citibank, N.A., Sydney Branch
09.2016 - 05.2024
- Product & Business Strategy: Developed and executed product strategies, pricing models, and market growth initiatives, ensuring alignment with business goals. Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher go-live rates. Increasing liquidity structure setups by 10% and improving speed of account opening by 70%.
- Stakeholder Collaboration: Partnered with Relationship Managers, Sales, Legal, Compliance, Risk, Technology, and Operations to define product value propositions and drive efficiency. Provided product support for Sales and Relationship Managers during RFI and RFP presentations and client workshops.
- Financial & Data Analysis: Produced daily financial reports for senior management, analyzing liabilities, overdrafts, tax, and account portfolios. Analyzed transactional and liquidity metrics to measure product performance using RLAP, S2, Alpha and Beta formulas. Coordinated new and existing regulatory reporting for Australia and New Zealand markets.
- Process Optimization & Digitization: Coordinated new product implementations and automation initiatives, streamlining account opening processes and accelerating electronic signature adoption to improve efficiency and reduce turnaround time by 30 days.
- Client & Risk Management: Acted as the primary escalation point for client and stakeholder queries, resolving product issues and ensuring compliance with Corporations Act, Companies Act, AML, Basel III, FATCA, CRS, and financial regulations.
- Regulatory Compliance & Risk Oversight: Established operational procedures, conducted risk assessments, and ensured adherence to regulatory frameworks and internal controls in compliance with APCA and APRA regulation. Performed monthly/quarterly monitoring tests for Liquidity Management.
- Technology & System Enhancements: Conducted user acceptance testing (UAT) and production verification testing (PVT) for system/product upgrades, improving functionality and business alignment. Coordinated system platform migrations, new builds and enhanced product features.
- Vendor & Contract Management: Managed customer and third-party vendors, including contract negotiations, risk assessments, and business approvals.
- P&L & Performance Monitoring: Oversaw product P&L, approved pricing, and contributed to portfolio growth strategies in-line with plan targets of 20% growth in deposits and balances, $1.5MM revenue growth in term deposits.
- Market & Competitive Analysis: Researched industry trends, competitor offerings, and identified product enhancement opportunities to drive adoption and pricing decisions.
- Training & Knowledge Sharing: Worked with a fast-paced team to develop and prioritize product features and roadmaps. Created and shared training materials to help the team get up to speed and improve product knowledge across the company. Most rewarding: Global Billing Platform (GBS).
- Project Management: Collaborated with cross-functional teams to provide project updates, track milestones, and ensure timely delivery through structured project plans and meetings. Oversaw the full product lifecycle using Agile methodology, implementing quality control measures to maintain high standards. Effectively managed stakeholder expectations throughout product development, ensuring alignment with business objectives. Most rewarding: Implementing FATCA (2015/2016).
Senior Implementation Manager
Citibank, N.A., Sydney Branch
01.2012 - 09.2016
- Led a team of 2 Senior Implementation Managers, overseeing domestic and regional cash & card management solutions for Corporate, Financial Institution, and Public Sector clients.
- Managed simple and complex projects, ensuring alignment with client requirements and business objectives, both locally and internationally.
- Developed comprehensive implementation plans for complex projects, ensuring all stakeholders were engaged and informed throughout the process.
- Acted as primary escalation point, facilitating cross-country collaboration, hosting performance reviews with outsourcing partners, and tracking technical issues.
- Negotiated contracts with clients, partnered with Product securing favorable terms while adhering to regulatory and legal constraints for clients' and the Bank's mutual benefit.
- Fostered constructive teamwork across regions and functions, sharing technical expertise and best practices.
- Evaluated success metrics post-implementation for ongoing analysis of project outcomes, audit compliance and identification of areas for improvement moving forward.
- Championed data-driven decision making within the organization, using insights gleaned from past projects logged into CRM to inform future strategies and approaches.
- Mentored junior implementation managers in best practices for managing projects and clients, strengthening overall team performance.
- Alumni of Citi's Top 100 high achievers in 2013 (held in Hong Kong).
Head of Documentation Unit
Citibank, NA
01.2010 - 01.2012
- Led a team supporting Trade & Treasury Solutions and Securities Funds Services clients with account openings, maintenance, and product updates.
- Developed and implemented procedures to boost team productivity, consistently meeting or exceeding performance goals.
- Ensured full compliance with relevant laws, regulations, and industry standards, particularly AML/CTF Act and Corporations Act.
- Managed and escalated control issues, maintaining transparency in business practices.
- Oversaw the performance of offshore teams supporting the Documentation Unit.
- Responsible for hiring, onboarding, and training new staff.
Implementation Manager
Citibank, NA
01.2009 - 01.2012
- Managed multiple simultaneous implementations
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team's efforts.
- Managed multiple simultaneous implementations for cash and card management solutions for Treasury and Trade Solution clients, with minimal supervision, demonstrating strong organizational skills and adaptability.
- Thrived in a fast-moving environment, managing a portfolio of 35+ deals.
- Ensured adherence to project management best practices, regulatory standards, and legal requirements.
- Developed custom Statements of Work and project plans using Microsoft Project Plan and VISIO.
- Maintained central GCOAS portal to track project updates and ensure KPI achievement.
- Escalated risks and worked with Sales/Relationship Managers to maintain project momentum and minimize delays.
- Delivered internal training sessions to share product knowledge and best practices.
Service Manager
Citibank, NA
01.2007 - 01.2009
- Resolved customer complaints in professional and timely manner.
- Managed a portfolio of 40+ corporate clients, focusing on delivering exceptional service and identifying opportunities for operational improvements and product cross-sells.
- Created and analyzed service reports to identify trends and areas of improvement.
- Led annual customer service reviews for premium clients and monthly proactive service calls to assess satisfaction and identify improvement opportunities.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented solutions for root causes, driving proactive problem resolution and optimizing service delivery.
- Promoted customer self-service through CitiDirect Online Banking and electronic platforms to enhance efficiency.
CitiService - FI Platinum
Citibank, NA
01.2006 - 01.2007
- Provided efficient day-to-day service for platinum Corporate and Financial Institutional clients on their transactional account inquiries.
- Managed high-volume calls and emails.
- Contributed to strategic decisions on sales strategies for existing clients.
- Conducted complex investigations and provided technical online banking support.
- Acted as liaison with offshore hubs, establishing strong relationships with cross-functional teams.
CitiService
Citibank, NA
04.2005 - 01.2006
- Provided efficient day-to-day service for all Global Transaction Services clients on their transactional account inquiries.
- Managed high-volume calls and emails.
- Conducted complex investigations and provided technical online banking support.
- Acted as liaison with offshore hubs, establishing strong relationships with cross-functional teams.
Education
Certificate - Data Analytics
Coursera
07-2025
Skills
- MS Excel and Powerpoint pro
- Project planning
- Product lifecycle management
- Data-driven decision making
- Critical thinking
- Stakeholder communications
- Prioritization and execution
- Data analytics
- Jira, CRM
- Product issue resolution
- Vendor management
Languages
English
Native or Bilingual
Tagalog
Limited Working
French
Elementary
Interests
I love to bake, read epic fantasy novels, watch anime shows and go for long bush-walks
Timeline
Product Manager | Liquidity, Investments, Accounts
Citibank, N.A., Sydney Branch
09.2016 - 05.2024
Senior Implementation Manager
Citibank, N.A., Sydney Branch
01.2012 - 09.2016
Head of Documentation Unit
Citibank, NA
01.2010 - 01.2012
Implementation Manager
Citibank, NA
01.2009 - 01.2012
Service Manager
Citibank, NA
01.2007 - 01.2009
CitiService - FI Platinum
Citibank, NA
01.2006 - 01.2007
CitiService
Citibank, NA
04.2005 - 01.2006
Certificate - Data Analytics
Coursera
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