VALERIE Petumber
Butler, 6036,WA
Summary
A pro active Human Resource and Training and development professional who fosters workplace positivity coupled with proficiency in recruitment,employee relations and employee development program execution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Financial Intelligence Unit
Seychelles , Mahe
2017.10 - 2024.01
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
Hospitality Trainer & Administrative Coordinator
Constance Hospitality Training Centre
Mauritius , Belle Mare Plage
2016.11 - 2017.08
- Coached hospitality personnel on professional development issues such as communication skills, customer service techniques.
- Maintained detailed records of all trainings conducted including attendance sheets, assessments results.
- Assisted with onboarding activities for new employees by providing guidance on policies and procedures.
- Evaluated effectiveness of existing training programs and identified areas needing improvement.
- Organized and facilitated classroom-style workshops and one-on-one sessions to train hospitality staff on various topics.
- Provided administrative support to various departments within the organization.
Assistant HR Administrator
SOCOMEP
Seychelles , Mahe
2016.05 - 2016.06
- Carried out interview
- Dealt with warning and grievances
- Process employee work permit
- Draft employee contracts,
- Dealt with administrative task and daily running of the office.
Assistant Training Manager
Constance Ephelia Resort,Port Launay
Seychelles , Mahe
2014.03 - 2016.05
- Organized and facilitated workshops, seminars, and other learning activities for employees.
- Provided feedback on employee progress during the training sessions.
- Maintained records of attendance at all trainings provided.
- Provided coaching and mentoring support to new hires throughout their onboarding process.
- Facilitated team building exercises designed to improve communication among colleagues.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Management Trainee
Constance Ephelia Resort,Port Launay
Seychelles , Mahe
2013.06 - 2014.02
- A 9 months transition programme, which included rotations across the Division in order to gain leadership and supervisory exposure and learn of management principles
- Assisted in the development and implementation of customer service standards.
- Maintained a professional attitude when dealing with guests, staff and management.
- Conducted daily inspections of guest rooms and public areas to ensure cleanliness and orderliness.
- Coordinated with other departments to ensure efficient functioning of the hotel operations.
- Analyzed customer feedback data to identify areas for improvement in services offered by the hotel.
- Resolved customer complaints promptly and efficiently.
Hotel Management Trainee
Constance Belle Mare Plage Hotel
Mauritius , Belle Mare Plage
2010.11 - 2011.01
- A 3 months Internship programme, which included rotations across the Division in the hotel.
- Conducted daily inspections of guest rooms and public areas to ensure cleanliness and orderliness.
- Resolved customer complaints promptly and efficiently.
- Reserved rooms, changed reservations and added special request notes to reservations electronically in reservations system.
- Maintained a professional attitude when dealing with guests, staff and management.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Hotel Management Trainee
Constance Ephelia Seychelles, Port Launay
Seychelles , Mahe
2009.12 - 2010.04
- A 4 months Management training whereby I contributed in pre-opening of the hotel by rotating in different Division and assist in the setting up of the Division.
- Assisted in the development and implementation of customer service standards.
- Ensured all safety regulations were followed within the hotel premises.
Education
CIPD Certificate in Human Resource Practice
Avado Learning
London,UK2022-07
Bachelor of Arts - Business Studies in International Hotel Management
Shannon College of Hotel Management
County Clare,Ireland2014-03
Associate of Arts - Hospitality Management
Seychelles Tourism Academy
La Misere, Mahe, Seychelles2012-04
High School Diploma -
School of Advanced Level Studies
Anse Royale, Mahe, Seychelles2007-11
English River Secondary School
English River, Mahe,Seychelles2005-11
Skills
- Recordkeeping
- Recruitment
- Performance Assessment
- Employee Onboarding
- Customer Service
- Training Needs Analysis
- Staff Development
- Internal Communications
Accomplishments
· Best Project Award 2014 for Leadership Development Programme
· Best Supervisor for Month of June 2014 and March 2015
· Passion Award Nominee 2015
· Best Overall Performer Award for Front Office, Housekeeping and Food
and Beverage Professional Subject in Hospitality Management.
Certification
- CIPD Certificate in Human Resource Practice
Languages
Creole
First Language
English
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1
References
References available upon request.
Timeline
Human Resources Manager
Financial Intelligence Unit
2017.10 - 2024.01
Hospitality Trainer & Administrative Coordinator
Constance Hospitality Training Centre
2016.11 - 2017.08
Assistant HR Administrator
SOCOMEP
2016.05 - 2016.06
Assistant Training Manager
Constance Ephelia Resort,Port Launay
2014.03 - 2016.05
Management Trainee
Constance Ephelia Resort,Port Launay
2013.06 - 2014.02
Hotel Management Trainee
Constance Belle Mare Plage Hotel
2010.11 - 2011.01
Hotel Management Trainee
Constance Ephelia Seychelles, Port Launay
2009.12 - 2010.04
CIPD Certificate in Human Resource Practice
Avado Learning
Bachelor of Arts - Business Studies in International Hotel Management
Shannon College of Hotel Management
Associate of Arts - Hospitality Management
Seychelles Tourism Academy
High School Diploma -
School of Advanced Level Studies
English River Secondary School
- CIPD Certificate in Human Resource Practice
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