Valerie Rodrigues
Beechboro,Australia
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented. Performance-driven Associate connecting with customers and driving sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Personable Retail Assistant experience in retail sales and customer service roles. Well-versed in processing sales, working with customers and organizing merchandise. Recognized for exceptional organizational and multitasking abilities.
Overview
20
20
years of professional experience
Work History
Administration and Cleaning Services
Ploud Cleaning Services
Perth, WA
02.2015 - Current
- Outstanding communication and interpersonal abilities
- Excellent organizational and leadership skills
- Familiarity with office management procedures and basic accounting principles, payroll, scheduling and planning
- Client relationships
- Exceptional customer service
- Problem solving
- Invoicing and quotations.
- Answered phones and routed calls to appropriate personnel.
- Supervised staff to ensure efficient performance of tasks, providing guidance and support when needed.
- Ensured all safety procedures were followed and maintained a safe working environment for staff.
- Gathered customer feedback to improve sales strategies.
New Homes Consultant
Yatta Homes
Perth, WA
01.2023 - 02.2024
- Conducted tours of model homes for prospective buyers and answered questions about the features, amenities, and benefits of living in the new home community.
- Provided detailed information on floor plans, design options, and current incentives to potential buyers.
- Maintained a comprehensive knowledge of the local real estate market including pricing trends, competitive offerings, and availability of land parcels.
- Collaborated with builders to ensure customer requests were met in a timely manner.
- Organized open houses for newly constructed homes to attract more buyers.
- Created monthly reports outlining performance metrics such as total number of sales, average selling prices.
- Attended industry events such as home shows or conventions to network with other professionals in the field.
- Researched applicable zoning laws and regulations related to real estate development projects.
- Performed administrative tasks such as scheduling appointments or processing paperwork.
- Utilized various software programs such as Microsoft Office Suite or Salesforce CRM to track leads or manage client data.
Event Coordinator and Customer Service Specialist
Bunnings
Perth, WA
01.2020 - 10.2022
- Organise, implement and manage all store activities and in-store vibe including kids activities (facepainting and arts & crafts), 'Do-It-Yourself' workshops, supplier demonstrations, family nights and event planning
- Visit local schools and community groups to deliver workshops and community projects
- Manage donations and fundraising activities for our local schools and community groups
- Assist in managing existing and new relationships with our community groups and be the key point of contact at their local Bunnings
- Promote and communicate store events and activities, liaising with both internal and external stakeholders.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
Retail Fashion
Man to man mens wear
Perth, WA
01.2011 - 01.2015
- Assisted clients in selecting and purchasing fashion items that match their style preferences.
- Created visual displays to showcase clothing, accessories and other fashion merchandise.
- Assisted with visual merchandising tasks such as arranging window displays and mannequin styling.
- Reconciled register tills at end of shift to ensure accuracy of funds received.
- Replenished supplies such as hangers, garment bags, tissue paper. on an ongoing basis.
- Performed weekly audits of merchandise in order to identify any discrepancies or damages that need attention.
Customer Service Representative
Commonwealth Bank
Thuringowa Central/Perth, QLD
01.2004 - 03.2012
- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use our in-branch technology and digital banking options
- Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
- Complete Financial Health Checks to assess customers' financial needs and identify any changes
- Perform interviews and process applications for personal loans, credit cards and associated products
- Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
- Engage with customers by participating in community events and fundraising activities
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement.
Education
Some College (No Degree) - Fashion Design
Tafe
PerthSkills
- Outstanding communication and interpersonal abilities
- Excellent organizational and leadership skills
- Familiarity with office management procedures and basic accounting principles, payroll, scheduling and planning
- Client relationships
- Exceptional customer service
- Problem solving
- Invoicing and quotations
- Multitasking
- Organization
- Sale
- Merchandising
- Product Knowledge
- Dependability
- Attention to Detail
- Time Management
- Team Player
- Written and Verbal Communication
- Interpersonal Skills
- Information Technology
- Visual merchandising
- Operations
- Ordering
- Payroll
- Product Rotation
- Product Sourcing
- Purchasing
- Receiving Merchandise
- Shipping Products
- Marketing
- Trend Awareness
- Event Planning (2 years)
- Strategic Planning (4 years)
- Fundraising (2 years)
- Administrative Experience (7 years)
- Payroll (2 years)
- Accounts Payable (4 years)
Timeline
New Homes Consultant
Yatta Homes
01.2023 - 02.2024
Event Coordinator and Customer Service Specialist
Bunnings
01.2020 - 10.2022
Administration and Cleaning Services
Ploud Cleaning Services
02.2015 - Current
Retail Fashion
Man to man mens wear
01.2011 - 01.2015
Customer Service Representative
Commonwealth Bank
01.2004 - 03.2012
Some College (No Degree) - Fashion Design
Tafe
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