Valerie Ryland
Warragul,VIC
Summary
Personable and dedicated Customer Service Representative with extensive experience in Administrative and Support Services. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Commonwealth Bank of Australia
11.2018 - Current
- Accurately and efficiently processing routine transactions. These transactions may include processing deposits, loan payments, or cashing cheques and savings account withdrawals.
AIA Vitality Member Services Team Leader
AIA Australia
10.2014 - 06.2017
- Managing a small team of contact centre staff who assist in responding to inbound calls and emails relating to the AIA Vitality program.
Garrison Health Services Central Appointments Team Member
Medibank Health Solutions
01.2012 - 07.2014
- Co-ordinating off base healthcare appointments for the Australian Defence Force.
Personal Assistant
Rusty Australia, Vegas Enterprises Ltd
01.2010 - 01.2011
- Providing support and assistance to the Head of Design.
- Completing daily tasks such as organising travel, meetings, documents, shipments, emails and software updates.
Broker Assistant Receptionist, Front of House Waitress, Retail Assistant
Education
Advanced Diploma -
ATA Tesol
2012
Rotary Youth Leadership Award -
RYLA
2011
Bachelor of Tourism Management -
Victoria University Of Wellington
2009
NCEA Level 3 -
Wairarapa College
2005
Skills
- Inbound and outbound calling
- Microsoft Office expertise
- Courteous demeanor
- Report creation
- High-energy attitude
- Retail sales customer service
- Conflict mediation
- Adaptive team player
References
Referees available upon request
Timeline
Customer Service Representative
Commonwealth Bank of Australia
11.2018 - Current
AIA Vitality Member Services Team Leader
AIA Australia
10.2014 - 06.2017
Garrison Health Services Central Appointments Team Member
Medibank Health Solutions
01.2012 - 07.2014
Personal Assistant
Rusty Australia, Vegas Enterprises Ltd
01.2010 - 01.2011
Broker Assistant Receptionist, Front of House Waitress, Retail Assistant
Advanced Diploma -
ATA Tesol
Rotary Youth Leadership Award -
RYLA
Bachelor of Tourism Management -
Victoria University Of Wellington
NCEA Level 3 -
Wairarapa College
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