Valerie Frances Sutanta
Mascot
Summary
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Overview
2
2
years of professional experience
Work History
Customer Service & Hospitality Manager
Zeus Street Greek
07.2024 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Customer Service Representative
Soul Origin
12.2024 - 04.2025
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Administrative Assistant
PT Sumber Guna Transindo
01.2023 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Science - Major in Medical Science, Immunology And Pathology
University of Sydney
Sydney, NSW02-2027
High School Diploma -
Sampoerna Academy Medan
Medan, Indonesia06-2023
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Microsoft office
- Records management
- Office administration
- HIPAA guidelines
Languages
English
Native or Bilingual
Chinese
Full Professional
Indonesian
Full Professional
Timeline
Customer Service Representative
Soul Origin
12.2024 - 04.2025
Customer Service & Hospitality Manager
Zeus Street Greek
07.2024 - Current
Administrative Assistant
PT Sumber Guna Transindo
01.2023 - 06.2023
Bachelor of Science - Major in Medical Science, Immunology And Pathology
University of Sydney
High School Diploma -
Sampoerna Academy Medan
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