Valerie Joy Benedicto
Denistone East,NSW
Summary
A quality oriented Industrial Engineer graduate with 3+ years of expertise, specialising in process optimisation, quality control, and efficiency enhancement. Proven track record in improving operational workflows, reducing turnaround times, and elevating product reliability through strategic planning and project management. Committed to driving continuous improvements and operational excellence in industrial engineering processes.
Overview
8
8
years of professional experience
Work History
Escalation Channel Support
Pegatron
02.2022 - 05.2024
- Conducted comprehensive investigations in a time-sensitive manner
- Established effective communication channels with key stakeholders and internal CSS team
- Developed standard operating procedures for diverse scenarios faced by the escalation team
- Designed templates and guidelines to streamline processes
- Collaborated with senior engineers to reduce repetitive complaints
- Enhanced team response rate by establishing robust protocols
- Evaluated and optimised key operational workflows for better productivity
- Pioneered new communication strategies boosting stakeholder engagement
- Refined complaint handling procedures to minimise future escalations
- Boosted operational efficiency by 22% through strategic process improvements.
Quality Assurance
Pegatron
02.2021 - 01.2022
- Implemented and coordinated quality assurance activities
- Resolved production quality problems, increasing product reliability
- Performed mobile repairs and final inspections, ensuring high-quality standards
- Coordinated with field applications engineer for decision-making
- Enhanced QA protocols for robust product auditing, elevating production consistency
- Streamlined defect resolution process, boosting product reliability
- Analysed repair data to refine mobile repair strategies, enhancing quality outcomes
- Partnered with engineering teams to optimise inspection techniques and standards
- Developed new QA testing methods to reduce turnaround time and increase efficiency.
Market Research Interview (Part-time)
McNair Yellowsquares
05.2022 - 12.2023
- Oversaw multiple surveys and projects at McNair Yellowsquares
- Developed strong communication skills via on-call and in-person interviews
- Acted as company ambassador in numerous research projects
- Elevated company profile through dedicated project representation
- Analysed data trends from interviews to enhance market research accuracy
- Maintained rigorous data verification, ensuring high-quality outputs
- Synthesised interview data to uncover market trends, boosting research precision
- Initiated a feedback system for continuous improvement in research methods.
Practice Management Consultant
Ernst & Young
01.2020 - 04.2020
- Spearheaded a team to ideate a sustainable business model for future universities
- Crafted a financial and transition strategy for model implementation
- Devised a risk mitigation plan to ensure smooth execution
- Presented the final business model to client and EY consultants, demonstrating persuasive communication skills
- Analysed financial strategies to enhance the sustainability of future universities
- Proposed innovative educational frameworks to adapt to evolving learning environments
- Coordinated with cross-functional teams to enhance model feasibility and integration
- Evaluated long-term financial impacts of new educational models, enhancing strategic decisions
- Monitored project milestones with precision, ensuring adherence to goals and client satisfaction.
Store Person
Kmart
08.2019 - 03.2020
- Managed inventory scanning and recording at Kmart DC, ensuring accuracy
- Effectively juggled receiving, sorting, and packing tasks
- Maintained cleanliness and functionality of conveyors and workspace
- Ensured precise stock records by thorough verification of incoming goods
- Conducted detailed audits of stock to uphold 99% accuracy in inventory tracking.
Team Member
Coles
05.2019 - 11.2019
- Served as a Customer Service Representative at Coles
- Ensured customer satisfaction through effective assistance
- Performed basic maintenance tasks and reported issues promptly
- Boosted customer satisfaction by providing timely and accurate service
- Assisted team members in resolving complex customer queries, fostering teamwork
- Eagerly engaged with customers to understand their needs, ensuring a personalised service.
Administrative and Accounts Assistant
Solis Products
09.2018 - 02.2019
- Monitored work activities and evaluated performance through detailed record and report reviews
- Maintained comprehensive records of inventory, personnel, orders, supplies, and machine maintenance
- Enhanced efficiency by organising purchaser and customer documents into Xero Accounting Software
- Reduced document processing time by implementing digital filing solutions
- Oversaw meticulous record-keeping, ensuring 100% accuracy in inventory and personnel logs.
Industrial Engineer Intern
Nidec
06.2016 - 09.2016
- Planned and established operational sequences for efficient part fabrication and assembly
- Reviewed production schedules and engineering specifications to enhance manufacturing methods
- Implemented quality control objectives to minimise costs and maximise product reliability
- Studied material flow and operations sequence to define worker responsibilities
- Optimised part fabrication workflows, enhancing assembly efficiency and product reliability
- Introduced new manufacturing techniques, significantly improving production efficiency and cost-effectiveness
- Redefined quality control protocols to elevate product standards and operational excellence.
Education
Master of Management -
Macquarie University
Macquarie Park, NSW05.2020
Bachelor of Science in Industrial Engineering -
Saint Louis University
Baguio City, Benguet05.2017
Skills
- Process and Workflow Optimisation
- Project Management
- Problem Solving and Time Management
- Strategic Planning
- Team Collaboration
- Lean Management
- Efficiency Optimisation
- Operations Management
- Stakeholder Engagement and Communications
Professional Development
- Advance Knowledge and Experience of Microsoft Office Package
- Basic Understanding and Application of AutoCAD and SolidWorks
- Google Data Analytics
- SAP-ERP Essential Training
- ISO Audit Training
Coursework
- Lean Management and Six Sigma
- Quality Systems in Manufacturing
- Strategy Frameworks and Evaluation
- Business Process Management
- Design Thinking for Innovation
- Operations Research
Awards
Certified Skill Level 1: Professional Engineer - Assessed by Engineers Australia | 2021
References
- Juvian Kaye Paredes, Supervisor / Production Engineer, 0423611739, juviankaye.paredes@gmail.com
- Mikehael Malquisto, Accounts & Sourcing Specialist, 0450030060, mikehael.malquisto@randstad.com.au
- Rizsh Highett, Team Leader / Production Engineer, 0458749664, jeangrey019@gmail.com
Timeline
Market Research Interview (Part-time)
McNair Yellowsquares
05.2022 - 12.2023
Escalation Channel Support
Pegatron
02.2022 - 05.2024
Quality Assurance
Pegatron
02.2021 - 01.2022
Practice Management Consultant
Ernst & Young
01.2020 - 04.2020
Store Person
Kmart
08.2019 - 03.2020
Team Member
Coles
05.2019 - 11.2019
Administrative and Accounts Assistant
Solis Products
09.2018 - 02.2019
Industrial Engineer Intern
Nidec
06.2016 - 09.2016
Master of Management -
Macquarie University
Bachelor of Science in Industrial Engineering -
Saint Louis University