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Valerija Radicevic
Analyst
Perth
Summary
Experienced business professional with a diverse background spanning energy markets, project delivery, customer success, technology implementation and stakeholder engagement. Proven ability to work across business and technical teams to deliver initiatives that improve the ways of working, enhance stakeholder experience and support organisational objectives. Strong communicator and presenter with a passion for capability building, continuous improvement and helping stakeholders navigate complex operational environments.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Analyst
AEMO
Perth, WA
06.2023 - Current
- Led the implementation and operational delivery of Supplementary Capacity contracts for WA Prudentials &Settlements team, working with a broad range internal and external stakeholders
- Built strong and effective relationships across business, with a focus on WA Operations, enabling collaboration on complex issues
- Identified and resolved complex operational, contractual and compliance issues through analysis, stakeholder engagement and practical problem solving
- Worked closely with other teams, subject matter experts and external consultants to design and implement solutions that improved business processes and reduced operational risk
- Supported the development of team capability through knowledge sharing, documentation and training, helping to improve consistency, confidence and understanding across diverse stakeholder groups
- Developed and delivered training and presentations to external stakeholders, consistently receiving positive feedback for making complex market concepts accessible, practical and engaging
- Led the development of foundational online learning resources to support stakeholder capability, creating scalable training materials that allow instructor-led sessions to focus on more advanced concepts and discussions
- Drove improvements to settlement processes, reducing manual effort, increasing efficiency and strengthening consistency across key business activities
- Contributed to the delivery of crucial WA Prudentials & Settlements activities, ensuring rule obligations, contractual requirements and operational deadlines were consistently met in a highly regulated environment
Customer Success Manager
Powerledger
Perth, Western Australia
10.2022 - 06.2023
- Built and maintained relationships with executive stakeholders across various organisation types in Australia and India
- Partnered with operational teams to resolve complex service issue, balancing customer needs with operational considerations and maintaining strong client relationships
- Provided business, technical and product knowledge to support stadholder decision-making throughout implementation and ongoing service delivery
- Managed successful negotiation of new contracts and long-term contract renewals with clients
- Developed customer engagement and support strategies that strengthened stakeholder satisfaction and long-term customer retention
- Defined clear targets and objectives and communicated priorities across operational and product development teams to support delivery outcomes
- Coordinated planning and delivery activities for large projects, managing timelines, dependencies and stakeholder expectations
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Delivered training and mentoring to support capability development, knowledge sharing and consistent service delivery
Account Manager & Technical Sales
Powerledger
Perth, Western Australia
07.2021 - 10.2022
- Served as a key liaison between Business Development and Sales, Operations and Product Development, aligning stakeholder needs and facilitating successful outcomes
- Significant frontline customer experience, working with internal and external stakeholders at all organisational levels, translating business needs into practical solutions and fostering strong working relationships
- Developed trusted relationships with electricity retailers and commercial customers by understanding stakeholder priorities and delivering tailored solutions
- Negotiated and prepared contracts with clients
- Delivered presentations and workshops for business and technical audiences, communicating complex concepts in a clear and accessible manner
- Lead product demonstrator for range of blockchain-based SaaS solutions, providing guidance on implementation considerations, operational impacts and technical integration requirements (e.g. API integration)
- Managed technical integration and implementation activities, working closely with stakeholders to support successful adoption and ongoing use of new solutions
- Managed client expectations regarding product enhancements, roadmaps and implementation timelines through proactive communication and engagement
- Analyzed key competitors and regulations to respond to competitive threats and changes in regulatory environments globally
- Represented company and its solutions at industry forums, presenting emerging energy market solutions and engaging with a diverse range of stakeholders
Business Analyst
Powerledger
Perth, WA
10.2020 - 07.2021
- Engaged with customers to understand business needs, translating stakeholder requirements into project scope and solution design
- Partnered with technical teams to define requirements, support solution development and prepare user-focused documentation
- Created customized marketing materials to increase product awareness
- Worked closely with customers to resolve issues, gather feedback and identify opportunities for service and product improvements
- Conducted gap analysis to identify process improvements and recommend practical solutions
- Managed global market research and competitor analysis in blockchain-based peer-to-peer energy trading and Renewable Energy Certificates trading
Project Coordinator
Aquilonis
Zagreb
03.2014 - 06.2016
- Coordinated multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Monitored project schedules, budget and delivery risks, adjusting plans and workflow to maintain progress and support successful outcomes
- Built effective relationships with internal and external stakeholders, fostering collaboration and maintaining engagement throughout project delivery
- Developed and delivered project updated, presentations and briefings tailored to stakeholder needs, providing clear communication on scope, progress and outcomes
- Acted as a key coordination point between business areas, project teams and external stakeholders, ensuring effective communication and alignment across project activities
- Created tailored and specialized online learning and certification programs using Learning Management Systems
- Tracked hours and expenses to keep projects within budgetary parameters
- Prepared project proposals for EU project programs
- Supported ISO 9001 certification process, including business process mapping, customer journey and user personas
Marketing Manager
Formasana
Zagreb
09.2011 - 03.2014
- Leading delivery of a new, bespoke e-commerce and corporate website, coordinating business requirements, vendors and stakeholders to achieve successful implementation
- Coordinated implementation of a custom ERP and e-commerce integration, delivered on time and within budget
- Developed and delivered communication campaigns that increased customer engagement and strengthened brand awareness
- Managed multiple concurrent marketing initiatives across 15 European brands, tailoring engagement approaches to diverse audiences and stakeholder groups
- Assessed marketing copy and final designs and compared with established brand guidelines
- Planned and delivered stakeholder engagement activities, collaborating with cross-functional teams to strengthen relationships and support organisational objectives
- Analysed performance data and presented insights to senior stakeholders, supporting informed decision-making and continuous improvement initiatives
Education
Master of Arts - International Relations
University of Western Australia
Perth, Western Australia 07.2016 - 12.2018
Master of Arts - Sociology
University of Zagreb
Zagreb, Croatia 09.2002 - 12.2012
Skills
Account management
Software
MS Office (Word, Excel, Power Point, OneNote
Timeline
Analyst
AEMO
06.2023 - Current
Customer Success Manager
Powerledger
10.2022 - 06.2023
Account Manager & Technical Sales
Powerledger
07.2021 - 10.2022
Business Analyst
Powerledger
10.2020 - 07.2021
Master of Arts - International Relations
University of Western Australia
07.2016 - 12.2018
Project Coordinator
Aquilonis
03.2014 - 06.2016
Marketing Manager
Formasana
09.2011 - 03.2014
Master of Arts - Sociology
University of Zagreb
09.2002 - 12.2012
Languages
Croatian
Advanced
German
Basic