Valeska Pinto Cea
Wembley Downs,WA
Summary
Accomplished Bank Executive with a proven track record at Banco Santander, enhancing client retention by implementing customer service excellence and robust risk management policies. Skilled in cash management and creative thinking, I excel in driving operational efficiency and analyzing market trends to secure a competitive edge. My meticulous attention to detail and analytical thinking have consistently improved financial outcomes.
Overview
13
13
years of professional experience
Work History
Bank Executive
Banco Santander
Santiago, Chile
05.2017 - 02.2022
- Manage, advise and attract new clients.
- Analyze and compile results from my Portfolio.
- Promote and lauch new projects, innovating towards continuous improvement.
- Set risk management policies to mitigate bank losses.
- Upheld stringent bank standards for loans, money handling.
- Optimized branch operations with focus on customer service excellence, resulting in increased client retention rates.
- Strengthened the bank''s competitive positioning by conducting thorough market analysis and implementing tailored strategies based on customer needs.
- Management with compliance with supplier contracts
- Managed and opened checking, saving and line of credit accounts.
Bank Teller
Banco Santander
Santiago, Chile
10.2013 - 04.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Logged cashier's checks and other transactions to maintain accurate account records.
Bank Teller
Tempolaboro
Santiago , Chile
02.2012 - 09.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Store Credit Collector
Dijon
Santiago, Chile
04.2009 - 11.2011
- Collaborated with other departments to improve internal communication and streamline the handover process for delinquent accounts.
- Provided exceptional customer service throughout the collections process, upholding company reputation while protecting financial interests.
- Maintained detailed records of collection efforts, ensuring accurate reporting and compliance with industry regulations.
- Assisted in developing training materials to improve overall departmental knowledge and skills in credit management techniques.
Education
Engineering in Business Administration - Business Administration
AIEP (Universidad Andres Bello)
Santiago,Chile06.2017
Skills
- Creative Thinking
- Self-motivated nature
- Cash Management
- Employee Motivation
- Credit analysis
- Data Analytics
- Client Services
- Meticulous attention to detail
- Analytical Thinking
- Customer Service-Oriented
Languages
Spanish
Native or Bilingual
Timeline
Bank Executive
Banco Santander
05.2017 - 02.2022
Bank Teller
Banco Santander
10.2013 - 04.2017
Bank Teller
Tempolaboro
02.2012 - 09.2013
Store Credit Collector
Dijon
04.2009 - 11.2011
Engineering in Business Administration - Business Administration
AIEP (Universidad Andres Bello)