Valeska Pinto Cea
Wembley Downs,WA
Summary
Accomplished Bank Executive with a proven track record at Banco Santander, enhancing client retention by implementing customer service excellence and robust risk management policies. Skilled in cash management and creative thinking, I excel in driving operational efficiency and analyzing market trends to secure a competitive edge. My meticulous attention to detail and analytical thinking have consistently improved financial outcomes.
Overview
13
13
years of professional experience
Work History
Bank Executive
Banco Santander
05.2017 - 02.2022
- Manage, advise and attract new clients.
- Analyze and compile results from my Portfolio.
- Promote and lauch new projects, innovating towards continuous improvement.
- Set risk management policies to mitigate bank losses.
- Upheld stringent bank standards for loans, money handling.
- Optimized branch operations with focus on customer service excellence, resulting in increased client retention rates.
- Strengthened the bank''s competitive positioning by conducting thorough market analysis and implementing tailored strategies based on customer needs.
- Management with compliance with supplier contracts
- Managed and opened checking, saving and line of credit accounts.
Bank Teller
Banco Santander
10.2013 - 04.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Logged cashier's checks and other transactions to maintain accurate account records.
Bank Teller
Tempolaboro
02.2012 - 09.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Store Credit Collector
Dijon
04.2009 - 11.2011
- Collaborated with other departments to improve internal communication and streamline the handover process for delinquent accounts.
- Provided exceptional customer service throughout the collections process, upholding company reputation while protecting financial interests.
- Maintained detailed records of collection efforts, ensuring accurate reporting and compliance with industry regulations.
- Assisted in developing training materials to improve overall departmental knowledge and skills in credit management techniques.
Education
Engineering in Business Administration - Business Administration
AIEP (Universidad Andres Bello)
Santiago,Chile06.2017
Skills
- Creative Thinking
- Self-motivated nature
- Cash Management
- Employee Motivation
- Credit analysis
- Data Analytics
- Client Services
- Meticulous attention to detail
- Analytical Thinking
- Customer Service-Oriented
Languages
Spanish
Native or Bilingual
Timeline
Bank Executive
Banco Santander
05.2017 - 02.2022
Bank Teller
Banco Santander
10.2013 - 04.2017
Bank Teller
Tempolaboro
02.2012 - 09.2013
Store Credit Collector
Dijon
04.2009 - 11.2011
Engineering in Business Administration - Business Administration
AIEP (Universidad Andres Bello)
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