Valkiria Da Silva Guerreiro
Surfers Paradise,QLD
Summary
Seeking position at Cotton On Surfers Paradise Store to utilize customer service skills, create memorable customer experiences, and support company's positive impact initiatives. With diverse career spanning customer service, retail, hospitality, and business management. Experience includes owning semi-jewelry store, Customer Support roles prioritizing satisfaction, and Merchandising Promoter responsibilities ensuring optimal product presentation. Additional experience as receptionist and cleaner, showcasing multitasking and commitment to excellence. Recognized as collaborative, adaptable, and results-oriented team member. Eager to bring diverse skill set and passion for customer service to Cotton On team, contributing to company success and community well-being.
Overview
12
12
years of professional experience
Work History
Customer Support
Vital Intercâmbios
02.2024 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
Receptionist
Ocean Fitness
08.2023 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Sales Assistant/Manager
Kika's Joias (Brazil)
01.2016 - 10.2022
- Experience in customer service and retail
- Ability to effectively recruit, train and supervise the sales team, ensuring that all members are aligned with brand standards and possess the skills needed to provide excellent customer service.
- Responsible for replenishing and merchandising products to maximize sales and improve customer experience.
- Experience in dealing directly with customers, ensuring exceptional and satisfactory service. Ability to solve problems quickly and efficiently to ensure customer satisfaction.
- Ability to manage inventory, track purchases and evaluate product inbound and outbound reports. This includes the ability to predict demands and ensure the right products are available to maximize sales.
- Ability to maintain up-to-date customer records for loyalty programs, plus advertising skills to promote products and services, ensuring that the store complies with brand standards.
- Experience in creating collections and displays according to the latest fashion trends and holidays, such as Christmas, in order to attract and engage customers and boost sales.
Merchandiser
Nestlé Brasil Ltda
10.2012 - 02.2014
- Coordination of orders, pricing, supply, cleaning and organization of goods.
- Removal of damaged, expired, non-standard and discontinued items from exhibitions.
- Update pricing and signage to complete product displays and educate customers.
- Management of inventory levels through regular monitoring, ordering and stock replenishment to ensure optimal product availability.
- Inspected merchandise for quality and arranged proper display location on floor.
Education
Graduate Certificate (Intermediate) - General English Course
Pacific English Study
Level 1/17 Orchid Avenue, Surfers Paradise.05.2024
Certificate in General English (Pre-Intermediate) -
Atlantic Language School
Galway, Irlanda01.2023
Comercio Exterior
Unisantos (Brazil)
Brazil01.2014
Skills
- Reliability
- Learning Aptitude
- Willingness to Learn
- Hard Working
- Organised
- Customer Support Expertise
- Strong communication and teamwork skills
Languages
English
Portuguese
Timeline
Customer Support
Vital Intercâmbios
02.2024 - 06.2024
Receptionist
Ocean Fitness
08.2023 - 11.2023
Sales Assistant/Manager
Kika's Joias (Brazil)
01.2016 - 10.2022
Merchandiser
Nestlé Brasil Ltda
10.2012 - 02.2014
Graduate Certificate (Intermediate) - General English Course
Pacific English Study
Certificate in General English (Pre-Intermediate) -
Atlantic Language School
Comercio Exterior
Unisantos (Brazil)
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