Vallimayil Arunachalam

• Worked with personnel to understand and resolve complicated problems and requests.
• Interacted with management, other associates and counterparts.
• Serviced high volume of calls while providing excellent customer service.
• Resolving customer query on a 24 hour timely basis
• Prepared Lease renewals and new lease aggreements
• Manage customer Account at one point of contact

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Involve in full set of Accounts
• Filing GST Tax returns Quarterly
• Responsible for record keeping of all public funds
• Liaise with Internal & External Auditing Department
• Responsible for preparation and closing of monthly and annual financial statements, Bank reconciliations and daily Book keeping
• Handles customer database of over 300 customers
• Hands on in Sage 300 ERP Accounting system
• Creating Invoicing in AR/AP and General Ledger operations
• Follow up with the clients for payments outstanding
• Closing entries and Bank reconciliation, preparation of GL on monthly basis
• Preparing journal entries quarterly, half yearly and annually
• Creating and managing vendor records, payments, credit and debit notes
• Coordinate and liaise with external parties like external auditors, tax agents, corporate secretarial agents, local tax and government authorities where required
• Manage Customer Database and remain as one point of contact for 700 plus customer’s Account
• Training new staffs and existing team members when necessary
• Examining financial records to check for accuracy

· Handle partial set of Accounts and Management Reports

· Responsible for Debtors and Funds control

· Liaise with Company Auditor (Internal & External)

• Preparation of quarterly GST submissions, payroll and CPF submission
• Handle all payments Declaration permit (DP), Letter of Credit (LC), other Bank Facility
• Reporting to top management for monitoring and control of Cash flow
• Responsible for daily checking of documents prior to entry to accounting system
• Handle invoicing/AR/AP/General Ledger functions
• Assists in general admin duties
• Maintain inventory of stock quantities physical and system wise.
• Hands on Tally for all accounting functions
• Handle Import & Export Permit and clearance of goods
• Accountable for preparation and closing of monthly and annual financial statements
• Co-ordinating and finalizing forex rates with banks for client payments

• Responsible for monitoring and control of Cash flow
• Monitoring sales deals with current and new prospective clients
• Organizing meeting for weekly, bi-weekly and monthly for commercial progress for ongoing and future projects
• Forecast spending and budget requirements according to local and international markets
• Manage the entire sales from sourcing a client to convert to a deal
• Specialized software for accounts in Tally, Athena and Abacus for Ticket Booking
• Proficient in programs including MS Office, Excel and Power point
• Excellent communication/presentation skills and ability to build relationships
• Provide admin support to ensure smooth running of tour arrangements
• Other administrative duties, assist in booking of logistics, liaising with external vendors
• Liaise with Internal & External Auditing Department
• Preparation and closing of monthly and annual financial statements
• Co-ordinating and finalizing forex rates with banks for client payments

• Participated in team-building activities to enhance working relationships.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maximize Client base through periodical meetings with Clients and by close follow-up.
• Analyzed the missing links in database management and resolved in generating business.
• Responsible in developing new strategies on arising business needs to stand alone from competitors
• Resolved grievance and managed to keep up expectation, between university and students, on a program elective, and then assisted them to Elective transfer.
• Planned and organized various promotional events such as ‘Educational fairs’
• Recruitment of new personnel - Staffing head hunt, Resume screening, scheduling interview,
• Liaison with Top management, post interview session activities
• Organizing weekly in-house office meeting regarding performance measure, monthly meeting with CEO on Virtual conference basis on sharing his views to the team
• Annual appraisal calculation for all employees based on their performance
• Training – Enquiry handling, Telephone etiquette, public speaking, Classroom wise Presentation, address a gathering
• Frequently meeting University country-wise representatives, to discuss periodical updates from both end

· Responsible and accountable for business store operations and after sales customer relationship management. Actively involved with a quotation tender in telecommunication sales ranging from 300 thousand to 1 million rupees for government projects within India. As a result, we ended up expanding with few more Government projects.

· Reduced Customer service delivery issues by minimizing turndown time for queries which in turn positively reflected by increasing customer retention.

· Co-facilitated the management in taking the organization from Inception to a Growth stage in terms of revenue.

· Introduced Corporate Trainings to Sales team, which in turn resulted in better efficient outcomes.

• Responsible for calculation of monthly revenues generation upper limit target
• Assigning salespeople on their location specific sales call
• Trainings to people on selling and marketable skills
• Setting up revenue meetings with Top management
• Recruitment – Selection of employee, fixing salary scale and incentives
• In charge of Employee joining formality, employee welfare, Grievance handling
• Appraise performance of every employee annually
• Conduct monthly employee swap program to boost up their performance
• To be a part of Corporate Training program in Head office on a quarterly basis
• Co-coordinating with manpower agencies and identifying best profiles