Vallinayagam Piramanayagam
Business Analyst
5875 Long Valley Road, Mississauga,Ontario
Summary
Highly motivated Business Analyst with 4+ years of experience in Information Technology. Having experience in resolving problems, improving customer satisfaction and driving overall operational improvements. Possesses practical knowledge about technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful system solutions.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Business Analyst
Vectone Mobiles
Chennai, Tamil Nadu
04.2022 - 11.2022
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Created wireframes using Balsamiq for a mobile application as part development.
- Researched competitors to build report of rising trends in UCaaS markets.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Presented new mobile application (Vectone Spain) to the board members.
- Created Use case documents for mobile application and updated existing use case for UCaaS.
Business Analyst
Toustone
Albury, New South Wales
02.2020 - 04.2022
- Analysed key aspects of business to evaluate factors driving results and summarised into presentations.
- Applied honed problem-solving skills to analyse and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritising customers and implementing changes based on collected feedback.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Contributed in a data migration project.
- Designed customised data collection models for specific visualisation tasks.
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Customer Service Representative
Coles Express
Melbourne, Australia, Australia
09.2018 - 02.2020
- Provided Timely and friendly help to support the customers to enhance their shopping experience.
- Provided primary customer support to internal and external customers in a fast phased environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Systems Engineer
Infosys Limited
Chennai, India, India
10.2015 - 04.2017
- Developed and maintained the back-end service of an Application for AT&T.
- Development of the back-end application was done in Java in eclipse IDE.
- Worked on SQL tool and written queries to maintain the transactions.
- Maintained the application with the help of MongoDB database Improved system performance by making proactive adjustments and resolving bugs.
- Presented a presentation on TDD (Test Driven development) to the client and implemented in the team.
- Developed an application for a cab service using Java and SQL developer in Infosys Training.
Education
Masters of Business Information Systems -
Monash University
Melbourne 07.2017 - 06.2019
Bachelor of Engineering - Electronics And Instrumentation
R.M.K. Engineering College, Anna University
Kavarapettai 08.2011 - 04.2015
Skills
Database: SQL Developer, Mongo DB, Amazon Redshift
Programming: Java, SQL, Basics of Python
Visualization Tools: Yellowfin, ClicData
Design: Lucid Chart, Microsoft Visio
Microsoft Office Suite
Modeling Tools: Stella Architect, Extendsim 9
Wireframe: Balsamiq
Education Experience
- Worked as a Business Analyst in developing a web application in three iterations.
- The entire project was done in an agile environment.
- Implemented the Project Management principles from PMBOK and used in developing the web application.
- Managed the team for 1 Iteration as a team leader during development of the project.
- Created a relational database structure for the web application using Lucid Chart.
- Gathered information from the stakeholders and conveyed it in an efficient way to the developers Business Process Analysis and Simulation: ExtendSim 9.
- Analyzed the Business Process of a company and modeled the current business process in the software (ExtendSimº).
- Improved the current business process as per requested with the intention of maximizing the profit, efficiency and effectiveness using the software Digital Lab Project: Stella Architect.
- A simulation model is developed to provide systems multiple scenarios to its users.
- Use of Stella Architect tool to generate and stimulate the system model to perform non-linear analysis Global Bikes Inc.: SAP S/4HANA.
- Project was focused on Organizational structure, Business Process and SAP terminologies.
- In-depth understanding of performing key business processing using SAP.
- Working with SAP Fiori User Interface.
- Worked on SAP Finance, SAP Materials Management, SAP Sales and Distribution and SAP Production Planning modules Lawrence Smith Animal Rescue Hospital Project: Business Intelligence and Data Warehousing.
- Kimball's methodology is used to perform the multi-dimensional models for the application.
- Star Schema is generated to provide the physical model of the data warehouse design.
- A Data warehouse architecture is recommended for the hospital based on all the requirements.
- Business intelligence tools like Excel, clicData are used to generate reports and dashboards to match the requirements 04.
References
- Available upon request
Timeline
Business Analyst
Vectone Mobiles
04.2022 - 11.2022
Business Analyst
Toustone
02.2020 - 04.2022
Customer Service Representative
Coles Express
09.2018 - 02.2020
Masters of Business Information Systems -
Monash University
07.2017 - 06.2019
Systems Engineer
Infosys Limited
10.2015 - 04.2017
Bachelor of Engineering - Electronics And Instrumentation
R.M.K. Engineering College, Anna University
08.2011 - 04.2015