Valorrie Sowah
Goodna,Australia
Summary
Reliable and professional customer service worker with experience across hospitality and logistics environments. Strong verbal communication skills, attention to detail, and ability to work accurately under pressure. Experienced in following procedures, handling time-sensitive tasks, and supporting service delivery operations. Seeking an entry-level customer service or call-centre role to further develop phone-based support skills
Overview
7
7
years of professional experience
Work History
Australia Post
Seasonal Casual Warehouse Team Member
, QLD
10.2025 - Current
- Accurately scanned, sorted, and processed parcels using Australia Post systems.
- Worked efficiently to meet strict daily targets, and time-sensitive deadlines.
- Followed workplace procedures, safety requirements, and operational guidelines.
- Demonstrated reliability and adaptability in a fast-paced logistics environment.
Crew Member
Hungry Jack's
Goodna, Australia
01.2023 - 10.2025
- Delivered consistent, friendly customer service in high-volume front counter and drive-thru environments.
- Communicated clearly with customers to take orders, answer questions, and resolve issues.
- Accurately processed payments and orders using POS systems.
- Managed customer concerns professionally while maintaining service standards.
- Worked calmly under pressure during peak shifts.
Family Business
Charity Support Worker
, QLD
01.2019 - 05.2023
- Supported community outreach programs and fundraising initiatives for youth and health causes.
- Assisted with events, donation drives, and general operations to promote the organisation's mission.
- Represented the charity professionally and contributed to strengthening community relationships.
Education
Year 12 Graduate - Certificate 3 in Business
Bellbird Park State Secondary College
Ipswich, QLD11-2025
Skills
- Verbal Communication
- Active Listening
- Clear & Professional Phone Manner
- Explaining Information Clearly
- Handling Customer Enquiries
- Conflict Resolution
- Problem-Solving Under Pressure
- Working in High-Volume Environments
- Multitasking
- Punctuality & Reliability
- Shift Flexibility
- Team Collaboration
- Professional Conduct
- Following Workplace Policies
- Adaptability
- Taking Feedback Positively
References
Monica Casimero | Employment Consultant - Workforce Australia
Shop 53, Goodna Marketplace
2 Smiths Road , Goodna, QLD 4300
T (07) 3381 8979 | M 0437 646 782 | W apm.net.au
E Monica.Casimero@apm.net.au
References
References available upon request.
Timeline
Australia Post
Seasonal Casual Warehouse Team Member
10.2025 - Current
Crew Member
Hungry Jack's
01.2023 - 10.2025
Family Business
Charity Support Worker
01.2019 - 05.2023
Year 12 Graduate - Certificate 3 in Business
Bellbird Park State Secondary College