Valu Taufa
Auburn,NSW
Summary
Proven leader at LUXXE Outsourced Hotel Services, adept in staff management and organizational skills, significantly improved customer satisfaction and team productivity. Expert in training and mentoring, with a knack for developing efficient workflows and safety protocols. Achieved notable enhancements in operational efficiency and employee development, showcasing a results-driven approach with a blend of hard and soft skills. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Supervisor
LUXXE Outsourced Hotel Services
02.2024 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
Housekeeping Room Attendant
LUXXE Outsourced Hotel Services
03.2020 - 07.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Houseman or Houseperson
LUXXE Outsourced Hotel Services
01.2023 - 06.2024
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
Education
API Fo’ou College
Tonga Skills
- Training and mentoring
- Staff Management
- Organizational Skills
- Improvement plan knowledge
Timeline
Supervisor
LUXXE Outsourced Hotel Services
02.2024 - 07.2024
Houseman or Houseperson
LUXXE Outsourced Hotel Services
01.2023 - 06.2024
Housekeeping Room Attendant
LUXXE Outsourced Hotel Services
03.2020 - 07.2024
API Fo’ou College
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