An enthusiastic and results-oriented Business Process Analyst (SAP Hire to Retire) with a proven track record of delivering streamlined solutions and driving operational efficiency. Skilled in collaborating with cross-functional teams to analyze business requirements and successfully implement workflow automation systems, resulting in significant time and cost savings. Adept at providing technical support and guidance, resolving issues promptly and maintain high customer satisfaction rating.
Over 12 years of rich end-to-end Business Analysis experience of both implementation and support projects in SAP HR, SuccessFactors EC & EC- Payroll, Timesheet, Learning, Identity management, HR Data Security, Cyber Security areas. Experience in delivering more than 3 full life cycle implementations end to end. Leverage the functional configuration knowledge in the gap analysis as a senior business process analyst. Proven experience creating process optimization in large and complex organizations. Hands on experience in business process design, modelling, mapping, and documentation. Hands on experience with ITIL framework and certified ITIL practitioner since 2014. Good understanding in SuccessFactors integration with SAP and other third-party HR applications using Report Center, Integration center, API Center in SuccessFactors. Hands on experience in creating project documents like SOPs, test scripts, confluence pages for different project works. Experience across various private and public and government sectors in various roles. Hands on experience in Enterprise Change Management, Problem management, Risk management in Data Safety & Data Security. Strong experience in creating project deliverables – Planning, Business process Analysis, Business Requirement, Functional Requirement, Scope Statement, Project/ Product Definition, and System Requirement. Specification, Use Case Specifications, Requirement Traceability Matrix (RTM), Entity Relationship diagrams (ERD), Report and testing documents. Hands on experience in working prestigious projects of SAP/Successfactors single sign-on enablement (cyber security), data safety and Identity management (IAS) etc. Hands on experience in gathering requirements for building technical roles in ERP technologies. Exceptional communication skills and a personable nature enable the formation of strong relationships across a variety of stakeholders. Good understanding of ERP technologies, and good understanding on role based permissions on SF, can speak with the business on security and involved in security vulnerabilities exercises. Proficient in Business process analysis and improvement, with solid understanding of requirement specification gathering and documentation. Expert in interacting with business team, project sponsors and other stakeholders to understand the system requirements and delivery of project. Expert in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment. Multinational client exposures in different countries like Singapore, Australia, Indonesia, and South Africa. Proficient in conducting workshops, requirement gathering, solution documentation, configuration, testing and handhold the customer through the implementation. Seasoned Business Analyst offering 12 years of IT, Mining, Govt and Insurance industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Proactive [Business Process Analyst] with [6]+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.