Vamshidhar Reddy Kukudala
172 Tuart Hill,Australia
Summary
My objective is to learn, apply and grow. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented IT Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
5
5
years of professional experience
Work History
IT Support Engineer
Cosmic Connect
03.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Manager
Hungry Jacks
08.2018 - 06.2023
- Operating a visual console on computer systems to serving customers
- Acting as a safety representative for the company and ensuring measures are taken for food safety to keep customers satisfied during working hours
- Generating sales leads and building sustainable relationships where necessary
- Assisting customers and solving their queries
- Completing given work in the scheduled period and following standard procedures and making sure everything is completed within the time period.
Intern
Universal Higher Education
03.2020 - 06.2020
- Scheduling online class, Student data analysis and data extraction
- Provided access to the student support services for email support, RTO software for students’ data and Microsoft Teams
- In detail procedure documentation of Microsoft Teams
- Performing Testing of Microsoft Teams on different platforms
- Organizing the Online classes on Microsoft Teams
- Providing the Credentials to the platform and Moodle
- Extracting students’ data and inviting the users from the domain
- Inviting respective Users from documented data
- Documenting data by analysing user’s data from MS excel and RTO database
- Testing Remote Desktop or Workstations
- Group policy update for resetting network drives
- Configuration of VOIP devices (polycon500 & polycon670) phones and help with international call diversions and offices calls to personal devices because of COVID-19
- Inviting students to the scheduled online classes
- Delivering support to the users regarding LMS and Online classes from MS Teams via email and phone support
- Delivering support to the users regarding LMS, MS Teams via Email and support
- Organising class schedules by data extraction of students by RTO software and MS excel
- UHE website optimization by content management system with relevant plugins
- Delivering support to the users regarding LMS, MS Teams via email and phone support
- Analysing student’s data and allotment of student assessments for respective departments
- Assisting with student queries regarding LMS, MS Teams via email and phone support.
Education
Master of Information Technology (Computer Networking) -
Charles Sturt University
08.2018
Bachelor of Information Technology (Computer Science) -
Jawaharlal Nehru Institute of technology
07.2015
Skills
- Network Diagnostics
- User Support
- Application Support
- Desktop Support
Availability
Full Time working Rights with 408 Subclass Visa.
Non Technical Proficiency
- Pro-active person with an eye for detail.
- Well organized, dependable, flexible and sincere.
- Excellent investigation and problem solving skills.
- Excellent oral and written communication skills
- Great inter personal and people management skills
- Strong multi-tasking skills
- Excellent conflict resolution
- Will do and Can do attitude
- Excellent telephone etiquette
- Best phone based customer service
- Result oriented team player
- Best in face to face customer service
References
Up on Request
Timeline
IT Support Engineer
Cosmic Connect
03.2023 - Current
Intern
Universal Higher Education
03.2020 - 06.2020
Manager
Hungry Jacks
08.2018 - 06.2023
Master of Information Technology (Computer Networking) -
Charles Sturt University
Bachelor of Information Technology (Computer Science) -
Jawaharlal Nehru Institute of technology
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