Vamshi Krishna Nandala
Armadale
Summary
Motivated and customer-focused individual with a strong service background and a growing knowledge of retail banking and financial services. Passionate about helping Australians achieve their home ownership dreams through clear, supportive, and tailored guidance. Known for building rapport, staying detail-oriented, and taking pride in high-quality work. Brings a positive attitude, a strong commitment to continuous learning, and the ability to adapt quickly in dynamic team environments. Ready to contribute to a values-driven lending team and grow into a rewarding long-term career in banking and finance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Commonwealth Bank (Probe Group)
05.2023 - 02.2025
- Completed a structured customer service training program focused on foundational banking operations.
- Assisted customers with general banking queries, account services, and digital banking support.
- Gained insight into the role of lending teams and the importance of tailored customer experiences.
- Developed strong communication skills, attention to detail, and a solution-oriented mindset.
- Built confidence in using banking systems and working in a professional, customer-facing environment.
Client Services Assistant
Great Southern Bank (Probe Group)
04.2021 - 05.2023
- Provided administrative support to the customer care team, assisting with data entry, scheduling, and basic customer communication.
- Observed how financial service teams support clients on their financial journeys, including introductory exposure to lending-related workflows.
- Strengthened ability to manage multiple tasks, maintain accurate records, and deliver consistent, polite service.
- Learned to navigate internal systems and support client goals with empathy and professionalism.
Customer Care Consultant /Front Desk Receptionist
GIEC Global Migration
05.2019 - 04.2021
- The first line of contact for all clients whether virtually or in person.
- Registered walk-in clients into the organisation's CRM system and assisted them with the process if required to ensure accuracy of the data entered.
- Directed clients to the appropriate consultant or department in the organisation.
- Attended incoming calls, provided basic information about company's products and services and ensured accurate internal call transfer when required.
Education
Master of Banking And Finance -
Monash University
Clayton, VIC10-2019
Bachelor of Commerce - Accounting And Finance
Osmania University
Hyderabad, India05-2017
Skills
- Customer Service Excellence
- Home loan product expertise
- Financial Reports and analysis
- Documentation
- Data Entry & Administrative Support
- Needs-Based Conversations
- Rapport Building & Communication
- Digital Banking Tools
- Experienced with Microsoft Office applications
- Attention to Detail & Accuracy
- Time Management & Adaptability
- Goal-Oriented & Growth Mindset
Affiliations
- Associate of Certified Public Accountants of Australia (ASA)
- Associate of Chartered Accountants Australia & New Zealand (ACA)
ADDITIONAL INFORMATION
- Strong communication and active listening
- High standard of accuracy and eye for detail
- Comfortable with Microsoft Office tools
- Quick learner and adaptable to change
- Confident working both independently and in a team
- Enthusiastic about helping customers and building trust
- Committed to ongoing learning and development
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Customer Service Representative
Commonwealth Bank (Probe Group)
05.2023 - 02.2025
Client Services Assistant
Great Southern Bank (Probe Group)
04.2021 - 05.2023
Customer Care Consultant /Front Desk Receptionist
GIEC Global Migration
05.2019 - 04.2021
Master of Banking And Finance -
Monash University
Bachelor of Commerce - Accounting And Finance
Osmania University
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